It is not always possible to collect a parcel from a courier in person, which is why at GLS we offer various options for customising the collection of parcels. With FlexDeliveryService you can redirect your package to a Szybka Paczka point free of charge or choose to leave it in a designated place without the recipient's signature (e.g. at your neighbour's house). Thanks to this option, you can pick up your parcel whenever you want. With FlexDeliveryService you can also redirect the shipment to another address or change the delivery date, as well as refuse to accept the parcel. This service shortens the journey of the shipment, facilitates contact between the courier and the recipient and increases the level of satisfaction with the service.
How to redirect a parcel? It's very easy with GLS! Use the form available on our website. To redirect a shipment, simply enter your parcel number and postal code. Thanks to this you will be able to choose the flexible delivery option which is best for you. Please note that you must forward your shipment in advance. The redirection option is not possible if the parcel has already been delivered to a Szybka Paczka point or has been collected by a neighbour. FlexDeliveryService is a convenient way of delivering packages to recipients who can decide on the date, place and manner of delivery. If for some reason you have not collected your parcel from the courier - nothing is lost. We will make a second attempt of delivery. Free of charge.
GLS pays attention to every detail in the delivery process, which is why we track your shipments in real time. This means that your parcel is safe at every stage of its journey. You can also track your package online. To check the current status of your parcel, simply enter its number on our website. This extremely functional solution will allow you to monitor the journey of your parcel at every stage of transport. We are your number 1 choice!