News

Please note that from January all shipments to the UK will be subject to customs clearance. Packages to/from Ireland and Northern Ireland are not customs-cleared.The UK also left customs union when leaving the European Union.

Due to the lack of customs clearance for parcels sent through the Szybka Paczka / ParcelShop network, we would like to inform you that parcels sent to this direction will not be accepted for transport until further notice.

23rd December (Wednesday) All depots and hotline operate as usual. All parcels shipped on this day will be delivered on 24th December(Thursday) and 28th December (Monday).

24th December (Thursday) Depots and hotline operate until 2 p.m. There will be deliveries and collections to a limited extent. All parcels shipped on this day will be delivered on 29th December (Tuesday).

25th December (Friday) – 27th December (Sunday) Bank holiday for all GLS depots and the hotline.

28th December (Monday) – 30th December (Wednesday) All depots and hotline operate as usual. All parcels shipped on 30th December (Wednesday) will be delivered on 31st December (Thursday).

31st December (Thursday) Depots and hotline operate until 6 p.m. There will be deliveries and collections. All parcels shipped on this day will be delivered on 5th January (Tuesday).

1st January (Friday) – 3rd January (Sunday) Bank holiday for all GLS depots and the hotline.

4th January (Monday) – 5th January (Tueasday)

All depots and hotline operate as usual. There will be deliveries and collections.

6th January (Wednesday) Bank holiday for all GLS depots and the hotline.

One of the principles that we follow every day is safety. That is why we react quickly to any information regarding fraud attempts targeting our customers and recipients.

We would like to warn you about thieves who pretend to be GLS delivery drivers and claim that they have a parcel to be paid on delivery, thus extorting money from recipients. We urge you to not accept suspicious parcels, especially when:

• you have doubts regarding the looks of the delivery van or the delivery driver’s outfit,
• you haven’t ordered a cash on delivery parcel for the cost mentioned by a delivery driver.

If in doubt, we suggest requesting a tracking number and verifying it on our website or by contacting our call centre.

GLS Poland’s work schedule for bank holidays in November provides you with information and helps you to plan your shipments:

31st October (Saturday)

On this day, only deliveries with SaturdayService are carried out.
No collections are made.
The hotline operate as usual.

2nd November (Monday)

All depots and the hotline operate as usual.
Parcels collected and delivered.

All parcels shipped on 30th October (Friday) will be delivered on Monday, 2nd November.

11th November (Wednesday)

Bank holiday for all GLS depots and the hotline.

All parcels shipped on 10th November (Tuesday) will be delivered on Thursday, 12nd November.

We are very pleased to announce that in the upcoming weeks GLS Poland launches two new branches - north of Warsaw in Różan near Ostrołęka and in Wodzisław Śląski. Thanks to them our network will already consist of 41 depots. The opening of the new subsidiaries proves that GLS Poland systematically invests in its network and core infrastructure and continuously adapts it to the growing volume of shipments and e-commerce needs.

On October 26th, a subsidiary in Różan, about 100 km north of Warsaw, will start operating. The facility has an area of over 1,100 square metres, has been equipped with 31 courier gates and will initially handle a total of around 4,500 parcels daily. It is located in the central point between the GLS depots in Warsaw, Białystok, Olsztyn, Ełk, Brodnica and Płock.

Address details of the new depot:
ul. Perłowa 7, 06-230 Różan
+48 29 75 37 360

On November 9th, a depot in Wodzisław Śląski, i.e. in the southern part of the Śląskie Voivodship, will begin operations. It will have 30 courier gates. The facility has an area of nearly 1,000 square metres, according to forecasts, in the first stage it will handle about 4,500 shipments per day. It will take over some of the routes of the branches in Czeladź, Bielsko-Biała, and later it will also relieve the workload of the depot in Opole.

Address details of the new depot:
ul. Marklowicka 47, 44-300 Wodzisław Śląski

Let us add that in September a new depot of GLS Poland was opened in Rywałd, right next to Starogard Gdański. The facility has 18 courier gates, and its capacity is currently about 3.5 thousand shipments per day. It is located near the junction of national road 22 with the A1 motorway. The subsidiary operates in the vicinity of Malbork, Tczew, Skwierzyna or Elbląg, relieving the workload of the branch in Straszyn near Gdańsk.

Address details of the new depot:
ul. Starogardzka 3, 83-200 Wodzisław Rywałd

What's more, a few days ago our depot in Kielce has moved to another location. The first operational process in the new localization took place on October 19th. The facility has an area of over 1,900 square metres, has been equipped with 56 courier gates and will handle a total of around 11,000 parcels daily.

New address details of the depot:
ul. Przęsłowa 4, 25-671 Kielce
+48 41 34 35 780

The investments made will significantly improve operational processes and facilitate the reception and delivery of parcels.

GLS Poland’s work schedule for August 15 provides you with information and helps you plan your shipments:

August 14 (Friday)
All depots operate as usual in respect of collection and delivery. The hotline is available from 7 a.m. to 7 p.m.

August 15 (Saturday)
Bank holiday for all GLS depots and the hotline.

August 16 (Sunday)
Day off for depots and hotline.

All parcels shipped on August 14 (Friday) will be delivered on August 16 (Monday).
We would like to inform that August 15 is a bank holiday in countries such as: Austria, Belgium, Croatia, Cyprus, France, Germany (certain regions), Greece, Italy, Lithuania, Luxemburg, Malta, Portugal, Romania, Slovenia and Spain.

GLS Poland is pleased to announce that it has again been certified as a Customer Friendly Company and as a Great Place To Work.
GLS has reached very high Customer Friendly Company scores, which places GLS well above the positive certification threshold. Customers appreciated above all the punctuality of services, the delivery drivers’ work culture, the approach to customers and the quality of the company’s service.
Customers are likely to recommend GLS Poland to others, which is a great distinction for us. Solving reported issues quickly also plays a major role. High results in this area are possible thanks to the well-matched team that we create at GLS Poland. The sense of common goal shared by the employees resulted in the Great Place To Work award. In all key areas, we achieved high results, far exceeding the standards.
The Customer Friendly Company and Great Place To Work awards are proof of our professionalism in providing our services, but also of our ability to build excellent business and collegial relationships.

See more: https://youtu.be/7FOb6l6Srs8

GLS Poland’s work schedule for Corpus Christi bank holiday provides you with information and helps you to plan your shipments:

11th June(Thursday)
Bank holiday (Corpus Christi) for all GLS depots and the hotline.

12th June (Friday)
All depots operate as usual in respect of collection and delivery. The hotline is available from 7 a.m. to 7 p.m.

13th June (Saturday)
No collections nor deliveries are made. The hotline is available from 7 a.m. to 3 p.m.
All parcels shipped on 10th June (Wednesday) will be delivered on Friday, 12th June.

GLS Poland cooperates with Customs Offices. As a result, many parcels with smuggled goods have recently been detected and secured.

In Poland, from the beginning of 1993, excise duties have been reintroduced. This includes alcoholic beverages, tobacco products, dried tobacco or liquids for electronic cigarettes. The transport of such goods is a subject to precise guidelines in accordance with the relevant laws. GLS Poland in its Terms of Services clearly indicates that excise goods are excluded from transport. Despite this, there are many shipments with which senders try to circumvent applicable regulations.

That is why GLS Poland cooperates with customs authorities who pick up parcels with illegal content. At the end of April, the Customs Office in Łódź stopped almost 20 shipments due to suspected smuggling. The parcels were secured and high fines were imposed on their senders.

It is worth adding that such shipments can also significantly delay the transport of other parcels. The entire line haul is stopped, hence the difficulties in quickly delivering the remaining parcels.

A list of all goods excluded from transport with GLS Poland can be found here .

GLS Poland has started a cooperation with BLIK. Thanks to this, the recipients of parcels delivered by GLS can pay for shipments cashless and contactless.

BLIK payments can be used by people receiving COD parcels. This option allows them to make payments and collect a package in a completely non-contact way, maintaining an appropriate social distance. They do not need to approach the delivery driver with a credit card – all they have to do is give him the BLIK code. If necessary, even through closed doors. The procedure itself is very simple: after providing the code to the delivery driver, they confirm the transaction (like any other BLIK) in the mobile application of their bank.

BLIK currently allows a "contactless" payment of up to PLN 50,000. Thanks to this, it is more secure than card transactions that require a "touch" PIN entry of over PLN 100.

Introducing this functionality to the CashService (more information here )is another possibility of secure delivery of parcels by GLS Poland. For prepaid shipments, recipients can also use the InfoCourierService, where they will receive an SMS with a pickup code. All they have to do is give it to the delivery driver and a signature confirming that a receipt of the package will not be necessary. In addition, they can agree to leave the shipment without a signature in a secure place they have designated as part of the FlexDeliveryService. All actions are taken to increase the safety of customers, recipients and delivery drivers.

Watch the promotional video (in Polish) here .

More information about the functionality are available here .

GLS Poland’s work schedule for May provides you with information and helps you plan your shipments:

30th April (Thursday)
The working hours of depots and the hotline remain unchanged.

1st May (Friday – Labour Day)
Bank holiday for all GLS depots and the hotline.

2nd May (Saturday – Flag Day)
Bank holiday for all GLS depots and the hotline.

3rd May (Sunday – Constitution Day)
Bank holiday for all GLS depots and the hotline.

4th May (Monday)
The working hours of depots and the hotline remain unchanged.
Parcels shipped on the 30th of April (Thursday) will be delivered on the 4th of May (Monday).

GLS Poland’s work schedule for Easter provides you with information and helps you to plan your shipments:

10th April (Good Friday)

The working hours of depots and the hotline remain unchanged.

11th April (Holy Saturday)

Holiday for all GLS depots and the hotline.

12th and 13th April (Easter)

Holiday for all GLS depots and the hotline.

All parcels shipped on 10th April (Friday) will be delivered on Tuesday, 14th April.

We would like to inform that 13th April is a holiday in majority of European countries.

In the face of the COVID-19 coronavirus pandemic, GLS Poland has prepared additional opportunities through which recipients can receive parcels in a safe way...

Recipients have the following options at their disposal:

• Delivery of a package to a safe place using the FlexDeliveryService.

Thanks to it, each Recipient whose e-mail address was provided by the Sender issuing the address label for the shipment, will receive an e-mail with a link enabling selection of the delivery option. After clicking on the provided link, the recipient doesn’t only have an opportunity of changing the address or date of delivery for free, but also has the option of granting permission for leaving the parcel without a signature at the delivery address. Thanks to this, the package can be delivered e.g. to the door or to the terrace. The designated place must, however, be secured, among others against access by third parties or rain.

• Delivery with confirmation of package receival using a PIN code.

If the Sender provides us with the Recipient's phone number and uses the InfoCourierService, the recipient will receive an SMS with the courier's phone number and a four-digit code by which she/he will be able to collect the parcel without having to sign for it on the scanner. As a result, delivery will also be possible, e.g. through the door, if the Recipient is quarantined.

We are constantly giving our best to provide the usual high quality of parcel services, without compromising the health of senders, recipients, delivery drivers or our employees. We’re closely monitoring the coronavirus situation in Poland, therefore we have introduced the following measures and limitations:

• For deliveries to flats and houses, we encourage you to use the FlexDeliveryService, which allows you to issue a consent to leaving the parcel without a signature in a safe place at the delivery address. In this case, the delivery driver might place your parcel in front of the door, the terrace, etc. without risky and unnecessary personal contact.
• Another secure form of delivery is the option of receiving the shipment using a PIN code as part of the InfoCourierService.
  If the sender uses InfoCourierService and gives us the recipient's phone number, the addressee will receive a text message with courier's phone number and a four-digit PIN code. The PIN should be provided to the courier at the time of delivery. Thanks to this form of delivery, there is no need to sign on the scanner but the shipments are still secure.
• When delivering to companies, we limit the delivery driver's contact to one designated person and place (e.g. the reception of a building).
• We do not hand over scanners (e.g. when signing), pens or other items during shipping and delivery processes.
• We have equipped our delivery drivers with disinfectants and guidelines to protect them against infection.
• In the interests of the safety of our customers, our employees and delivery drivers, we encourage you to provide online payment options for purchased goods.
• Some ParcelShop / Szybka Paczka points may be closed. Before choosing the ShopReturnService and ShopDeliveryService, please make sure that delivery to a given point will be possible - especially if it is located in a shopping mall.
• For shipments with Pick&ShipService and Pick&ReturnService, please verify that the place of pickup is accessible to our delivery drivers. Please note that in shopping centers, we only have access to pharmacies, grocery stores and drugstores. Delivery drivers are not allowed to access other areas, despite the presence of employees.
• In order to reduce personal contact and limit potential risks for senders sending only a small number of parcels a day, we offer pickups by delivery drivers only for a minimum of five parcels. However, individual arrangements with the delivery driver are possible to suit everybody’s needs.
• For prevention, we deactivated SaturdayService.

Domestic and international shipments are currently shipped without alterations, with the exception of some postal code areas in Italy and Austria. In the case of cross-border parcels, there may be delays due to increased sanitary controls on the Polish border.Thank you in advance for your understanding and cooperation. We remain at your disposal for additional questions.