Unreached recipient
GLS always tries to deliver the parcel directly to the recipient's address on the first attempt. If it is not possible to deliver the parcel to the recipient on the first attempt, GLS follows a verified procedure so that the parcel is successfully delivered to the recipient.
Standard process
As part of the standard delivery process, GLS makes three delivery attempts to the specified recipient address.
1. Another member of the household can receive the parcel
In the event that the recipient is avaialble at the first attempt at delivery, another member of the household may receive the parcel.
2. GLS tries to establish communication with the recipient and agree with him on a suitable alternative that day
The recipient can, for example, request storage in the nearest GLS ParcelShop, or at a neighbor. GLS will ask the recipient's neighbors if they are willing to receive the parcel. After the parcel is deposited, a confirmation message is sent to the recipient with the address of ParcelShop or the name of the neighbor who has the parcel.
3. If the parcel could not be handed over, it is returned to the GLS delivery depot
Unless the recipient has given another instruction in the meantime, another attempt to deliver to the original address is made automatically on the third working day.
4. Second delivery attempt
If the recipient is not found in the second delivery attempt, the parcel is returned to the depot. And on the fifth working day, GLS makes the third and last delivery attempt to the original address.
5. Third delivery attempt
If the parcel is not delivered on the third attempt, GLS returns it to the sender.
