Useful information for senders

In this section you will find an overview of the most important information for proper parcel shipping via the GLS network. GLS customer service is available to customers every working day from 7:00 to 18:00 +420 567 771 111.

Dear Customers,

In the context of sending export packages to countries outside the EU, we have switched to a new electronic portal, which must now be used for all packages sent to customs areas. This online form allows you to enter your export information, attach an invoice or Export Accompanying Document and submit the data. With the move to this system, it is no longer possible to arrange for the issue of Customs Export Documents (CEDs) via GLS, they must be electronically attached to the system once issued.

This portal allows the use of a custom API. The current method of data and document transmission will no longer be accepted.

To create access to the new customs portal, contact info@gls-czech.com.

GLS logistics specialist scanning a label on a parcel using a hand scanner

Parcel labels

Each parcel sent via GLS must be marked with a label with a unique parcel number under which it can be delivered throughout the European GLS network.

Find out more

Packaging tips

A suitably chosen and strong box with enough filling material will guarantee the delivery of goods without any damage to the recipient.

Find out more

two guys looking at parcels in warehouse

Size and weight restrictions

Parcels in the GLS transport network go through automated sorting processes, therefore they must not exceed the maximum dimensions and weight.

Find out more

Useful information

Transport software

For easy shipment via GLS, customers have access to simple and user friendly transport software.

Request a pick-up

GLS offers a reqular parcel pick-up at a certain time or pick-up for senders that send parcel irregularly.

Claims

Damage rates are thanks to the modern technologies very low, if a parcel is damaged GLS follows a standard procedure.

GLS invoice portal

GLS customers have access to the GLS invoice portal for management of invoices and COD transactions.

Excluded goods

From the GLS transport are certain types fo goods that are not fit for parcel transport excluded.

Reverse logistics

Sophisticated return systems are a natural part of successful online stores. GLS offers a wide range of returns.

Fuel surcharge and truck toll

Changing fuel price and truck toll that has an impact on the price of parcel transport between GLS depots. That is why GLS charges fuel surcharge and truck toll to its customers.

Fuel surcharge and truck toll

Changing fuel price and truck toll that has an impact on the price of parcel transport between GLS depots. That is why GLS charges fuel surcharge and truck toll to its customers.

Fuel surcharge and truck toll

Changing fuel price and truck toll that has an impact on the price of parcel transport between GLS depots. That is why GLS charges fuel surcharge and truck toll to its customers.

Fuel surcharge and truck toll

Contacts

For more information please contact our customer service

Contact information: +420 567 771 111

info@gls-czech.com