Life doesn’t always go according to plan. That’s why GLS gives you the flexibility to adapt your delivery to fit your schedule.
If you won’t be at home on the day of delivery or your selected delivery option no longer suits you, you can modify the delivery of eligible shipments.
The easiest and fastest way to manage your parcel is through the GLS App, where you can view and access all available delivery options in one place.

Which delivery changes can I make?

A range of delivery options is available for many shipments, giving you greater flexibility and control over how you receive your parcel.

  • Icon corporate office

    Delivery to a different address

    You can redirect your parcel to: your home address, your workplace, a family member’s address, a GLS Depot, another address within Slovenia. This is the ideal solution if you know you will not be available at the original delivery address.
    Change delivery address
  • Icon parcel locker

    Redirect to a GLS Parcel locker

    Would you like to collect your parcel when it suits you? You can redirect your shipment to a GLS Parcel Locker and collect it 24 hours a day. Benefits: no need to wait at home, collection at any time, fast pickup using a collection code, cash-on-delivery payment available at selected locations
    Redirect to parcel locker
  • Icon parcel shop

    Redirect to a GLS Parcel Shop

    You can also redirect your shipment to one of the GLS Parcel Shops. This is a great option if you: are frequently on the move around town, are at work during delivery hours, prefer to collect your parcel while running errands.
    Redirect to parcel shop
  • Icon calendar

    Choose a different delivery day

    In certain cases, you can select a new delivery date. If the scheduled delivery day is not convenient for you, check the available options in the GLS App or via the delivery management link.
    Choose different day

How can I change my delivery?

  • Icon smartphone

    Via the GLS App

    We recommend using the GLS App. In the app, you can: track your parcel, change your delivery and receive real-time notifications.
    Download GLS app
  • Icon message

    Via the link in the notification

    Once your parcel enters the delivery process, you may receive a notification via: email, SMS, Viber. If delivery management is available for your parcel, the notification will include a link that allows you to change your delivery.

When is it no longer possible to change the delivery?

For some parcels, it may no longer be possible to change the delivery if:

the parcel has already been delivered,the parcel has already been collected,the parcel is in the final stage of delivery,the sender has restricted certain delivery options.

In these cases, only the available options will be displayed in the GLS App.

What happens after I change my delivery?

Once you have successfully changed your delivery, you will receive a new notification. It will include:

-the new delivery location

-the new address

-the new delivery date

-pickup instructions

We recommend that you continue to track your parcel after making the change.

Does changing the delivery affect the delivery time?

Yes, in some cases.

If you redirect your parcel to a different delivery area, the delivery may be delayed by one business day. This is a standard procedure, as the parcel needs to be redirected to a different delivery unit.

Frequently Asked Questions

Can I change the delivery address?

Yes, the delivery address can be changed for many parcels.

Yes, if this option is available for your parcel.

Yes, in many cases this is possible.

If the service allows you to change the delivery date, this option will be displayed in the GLS App or via the delivery management link.

In some cases, the parcel needs to be redirected to a different delivery unit.

Once the change has been successfully made, you will receive a new notification with the updated delivery details.

Via the GLS App.