Known types of fraud and communication channels
There are a variety of different types of fraud on different communication channels, such as
- Fraudulent e-mails
- SMS / Instant Messengers
- Fake GLS websites
- Social media
We take a proactive approach to fraud and are grateful for any reports of fraudulent activity on behalf of GLS. Please let us know as soon as possible if you suspect you have received fake e-mails or SMS, or if a website or social media account is impersonating GLS, so we can take swift action to stop the fraud.
Please report any suspicious activity to our Information Security team at
We thoroughly investigate every report of suspected fraud, but generally do not respond to personal enquiries. If you have questions about the status of a shipment or invoice, please send them directly to the customer service team of your country.
GLS sends e-mails to customers only for related business needs like parcel shipping instructions or information about delivery status. GLS will never demand any payment by e-mail using Credit Cards, online payment systems or bank transfers. Indicators for fraud e-mails:
- E-mail subject that should build on pressure or threatens with consequences for the recipient
- Spelling mistakes and informal speech
- Sender addresses from @gmail, @gmx, @yahoo or other private email addresses which are not originated from GLS
To effectively combat fraudulent e-mails, send the suspicious e-mail as an attachment* to email@example.com . Of course you can also provide us with screenshots, URLs to suspicious content, or other evidence which can be helpful to identify the fraud. Forwarding a message is often not sufficient because important e-mail data will be lost. Therefore, sending the original e-mail as an attachment is the most accurate evidence.*Saving an e-mail is possible with almost any e-mail program or web service. Mostly there is an option "Save e-mail as".
SMS / Instant Messengers
If you receiving fraudulent messages via SMS or Instant Messenger, please provide us with screenshots of the conversation as well as the contact name and phone number of the person who sends you the message.
You can report fraudulent SMS and Instant Messenger messages to firstname.lastname@example.org
Fake GLS websites
In the past GLS has discovered several fake websites using GLS logos, names and content that are used by criminals to commit fraud against GLS customers and non-customers.
These websites are designed to trick people to obtain sensitive data like login credentials or financial data. The main website of GLS je gls-group.com
From this gls-group.com you can access the websites of each GLS country. Only this website and the websites to which it links are legitimate GLS websites.If you are not sure whether a website is from GLS or not, you should check the following things first:
- Is the URL address of the website related to GLS?
- Is the connection to the website secured? There should be a “lock” sign in front of the URL.
- Does the website look professional? Are there spelling mistakes?
If a website seems strange to you, please report it immediately to email@example.com by providing the link to the website. We will then carry out an investigation and take further countermeasures if necessary.
GLS runs some official social media accounts, among others on Facebook, Instagram, Linkedin and Tik tok.
However, you will always see a link to our website gls-group.com and an imprint on official social media accounts. Furthermore, we will never actively write to you via messenger, unless in response to your questions.
Below you can find some indicators to identify fraudulent social media accounts:
- The account is newly created or just a couple of weeks old
- The account provides no official information or contact channels
- The account have no reference to our main GLS website
- The account attempts to contact you proactively via instant messenger
- The account offers special gifts or reference to websites other than GLS
In case you have doubt that a social media account is valid, please report the social media account to firstname.lastname@example.org . If we confirm that the social media account is fraudulent, you can also report the account directly to the social media channel as fraud.