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Pickup at Prcel shop
GLS Parcel Shop: pick up your parcel near your home or workplace
GLS Parcel Shops form a convenient network of collection points across Slovenia, where you can pick up your parcel during the opening hours of the selected location. Instead of waiting for a courier at home, you can collect your shipment whenever it suits you best.
Parcel Shops are located at many convenient locations, including Petrol and MOL petrol stations, as well as Trafika 3DVA kiosks. The aim of GLS Parcel Shops is to provide a simple and convenient way to collect parcels without having to wait for a courier at home.
Find your nearest Parcel shop
Why choose a GLS Parcel Shop?
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Pick up your parcel when it suits you
Your shipment will wait for you at the collection point, allowing you to pick it up during its opening hours. -
Easy collection
To collect your parcel, simply show the tracking number from the notification to the staff. The entire process takes only a few moments. -
Personal assistance during collection
Personal assistance during collection Unlike a Parcel Locker, a GLS Parcel Shop offers personal assistance from on-site staff when collecting your parcel. This is particularly convenient for customers who prefer personal interaction or require additional support.
How does Parcel Shop delivery work?
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Step 1: The sender ships the parcel
The sender prepares the shipment and hands it over to GLS. The parcel receives a tracking number, allowing you to follow its journey via the online tracking system or the GLS App. -
Step 2: GLS delivers the parcel to the collection point
We deliver the parcel to the selected GLS Parcel Shop. This delivery option can be selected either during the ordering process or later through delivery customization options. -
Step 3: You receive a notification
Once the parcel is ready for collection, you will receive a notification. The notification includes: The address of the collection point, your collection code or tracking number required for parcel collection, the collection deadline, shipment details -
Step 4: Collect your parcel
When you arrive at the GLS Parcel Shop, show your collection code (tracking number) to a staff member. After verification, your parcel will be handed over to you. The process is quick, simple, and secure.
Track your parcel via GLS app
Faq
Can Parcel Shop collection incur additional charges?
When collecting a parcel from certain GLS Parcel Shops, additional fees may apply. These fees are charged by the individual Parcel Shop partner: • Petrol: €0.80 parcel handover fee and €2.10 cash-on-delivery processing fee for COD shipments. • Tobačna 3DVA: €1.50 cash-on-delivery processing fee for COD shipments. Individual GLS Parcel Shop partners may change their fees for parcel collection or cash-on-delivery payment processing. The latest pricing information is always available at the collection point and on the GLS Slovenia website. If the recipient voluntarily chooses Parcel Shop delivery, any applicable additional fees are borne by the recipient. In the case of returned goods or withdrawal from a purchase contract, the sender is not obliged to reimburse any additional costs incurred due to parcel collection at a Parcel Shop.
How will GLS notify me that my parcel is ready for collection?
Once your parcel arrives at the collection point, you may receive a notification via:
GLS App The fastest and most recommended option.
Email Sent to the email address provided by the sender during the ordering process.
SMS message Sent to the mobile phone number provided during the order process.
Viber message If you use Viber and notifications are enabled.
Where can I find my collection code?
Your collection code is available in: • The GLS App • SMS messages • Email notifications • Viber messages Without a collection code, parcel collection is generally not possible. When collecting a parcel from a Parcel Shop, please present your tracking number.
How long will my parcel be held?
Your parcel will be held at the GLS Parcel Shop for the period specified in the collection notification. We recommend collecting your shipment as soon as possible after receiving the notification. If the parcel is not collected within the specified period, it may be returned to the sender. Typically, a parcel is held at a GLS Parcel Shop for 4 days, in addition to the day it is delivered to the Parcel Shop. If it is not collected within this period, it may be returned to the sender.
What if I cannot collect my parcel?
If you know that you will not be able to collect your shipment:
Another person may collect it Provided they have access to the collection code. Check your delivery management options Available options for your shipment can be viewed in the GLS App. Contact customer support If you require additional information or assistance.
Why is my parcel at a GLS Parcel Shop?
The most common reasons are: You selected Parcel Shop delivery during checkout The parcel was intended for collection at a pickup point from the beginning. You were not available at the time of delivery The shipment was redirected to a collection location by prior arrangement. The parcel was too large for a GLS Parcel Locker If a Parcel Locker is full or unsuitable, the parcel may be redirected to a nearby Parcel Shop.
What if I do not agree with delivery to a Parcel Shop?
If you believe your shipment was redirected to a Parcel Shop without justification, you may contact GLS Customer Service and we will review the delivery circumstances. If any irregularities are identified, the case will be investigated with the delivery depot and courier. Such situations are handled as a dedicated customer support complaint category.