GLS Direct delivery to your address
Would you like your parcel delivered directly to your home, workplace, or another address?
GLS Direct Delivery enables parcel delivery to the address specified when placing your order. You can track your shipment throughout the entire delivery process and stay informed about important updates via the GLS App, SMS messages, email, or Viber notifications.
Where is my parcel?
What Is GLS Direct Delivery?
GLS Direct delivery means that the courier delivers the shipment directly to the address specified on the parcel.As a rule, GLS delivers parcels to the first entrance door, in accordance with the General Terms and Conditions of GLS Slovenia.
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A home address
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A business adress
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Another person’s address
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Any other chosen address within Slovenia
How does GLS direct delivery work?
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1. The sender dispatches the parcel
The sender prepares the parcel and creates a GLS shipping label. Once GLS collects the parcel, you can start tracking its journey using the Track & Trace system or the GLS App. -
2. The Parcel Travels Through the GLS Network
The shipment moves through the GLS logistics network towards the delivery depot responsible for your address. During this time, you can monitor the various shipment statuses. The most common statuses are: Parcel Announcement- Collected In Transit - Out for Delivery - Delivered -
3. You Receive Delivery Notifications
Before delivery, GLS keeps you informed about important shipment updates. Notifications can be sent via: GLS App, SMS, message, Email, Viber message. *Important To ensure successful delivery notifications, the following details must be provided correctly when placing the order mobile phone number and email address -
4. The Courier Delivers the Parcel
On the day of delivery, the parcel is loaded onto a delivery vehicle. The shipment status changes to: Out for Delivery This means the parcel is with a GLS courier and is expected to be delivered on the same day. The courier delivers the parcel to the selected address. After successful delivery, the status changes to: Delivered
How Can I Track My Shipment?
Your tracking number allows you to view the current location and status of your parcel. With tracking, you can check:
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Whether GLS has already received the parcel -
Whether the parcel is in transit -
Whether the parcel is out for delivery -
Whether the delivery was completed successfully -
Whether any additional action is required from the recipient
What happens ff I’m not at home?
We understand that recipients are not always available at the delivery address. If you are not at home when delivery is attempted, you may be able to arrange one of the following options, depending on the available delivery services and the shipment status:
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Redirect delivery to a GLS Parcel locker
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Redirect delivery to a GLS Parcel Shop
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Deliver to a different address
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Schedule delivery for another day
If your address is located near a Parcel Locker and you are unavailable at the time of delivery, GLS may place the parcel in a nearby GLS Parcel Locker, where it will be available for collection.
Manage your delivery
Download GLS app
Frequently asked questions
When will I receive my parcel?
The estimated delivery time depends on the sender, the dispatch date, and the current shipment status.
Where can I check the status of my parcel?
You can track your parcel using the tracking number on the GLS tracking page or in the GLS App.
Why do I only see the status "Parcel announcement"?
The sender has created a shipping label, but GLS has not yet received the parcel.
The courier did not call me
A phone call from the courier is not guaranteed for all deliveries. We recommend monitoring delivery updates through the GLS App, SMS, email, or Viber notifications.
Can I change the delivery address?
Yes. For certain shipments, it is possible to redirect delivery to a different address or a collection point.
What if I am not at home on thed elivery day?
You may be able to redirect your shipment or collect it at an alternative available location, where this option is offered.