GLS informs the recipients about the delivery and offers many delivery options to choose from.
Flexible delivery: GLS informs recipients in advance about the delivery of shipments, offering many delivery options to choose from.
As soon as the ordered goods are ready for shipment, recipients receive an e-mail with information about the upcoming delivery of GLS parcel - including the anticipated time frame in which the delivery is to be made.
This allows them to arrange delivery details so that delivery can take place as soon as possible. To meet the needs of recipients, GLS offers a choice of several different delivery options, for example: setting a new delivery date or other address, as well as redirecting the parcel to a GLS Szybka Paczka / ParcelShop point. Evening and Saturday delivery options are also available in selected cities in Germany.
Collection of parcels becomes flexible, thanks to which the transport of goods to households is much simpler. The number of inquiries and complaints addressed to senders is also decreasing and the level of recipient satisfaction is increasing.
Benefits for senders:
- No additional fees
- Optimized B2C shipping
- Higher level of customer satisfaction
- Reduced effort in customer service
Benefits for recipients:
- Free selection of delivery options
- Delivery information, including anticipated delivery time frames, is given in advance
- Possibility of changing the terms of delivery via the Internet without additional charges
Availability: Domestic shipments International connections from Poland to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Greece, Spain, the Netherlands, Luxembourg, Germany, Norway, Portugal, Romania, Slovakia, Slovenia, Hungary, Great Britain and Italy.
- Delivery options to choose from before sending the parcel
- Delivery to Szybka Paczka / ParcelShop pickup point
- Delivery to a new address
- Change of delivery date
- Own collection at the GLS branch
- Refusal to accept
- Consent to leaving the parcel without signature (option also available for several European countries)
- Evening or Saturday delivery (available in selected cities in Germany)
The availability of a given delivery option depends on the destination country.
Step 1: Startup information
Senders receive the order, prepare it for shipment and send data to GLS via the appropriate shipping system, additionally providing the recipient's e-mail address. In this way, flexible delivery options for a given shipment are activated. GLS informs recipients via e-mail about the incoming shipment and the standard delivery time. In most cases, recipients are also notified of the expected time frame of the courier's visit. Thanks to this, they have greater possibilities to assess whether they will be able to collect the parcel in person. The e-mail message contains links to the GLS mobile application or GLS website - places where all delivery options available for a given shipment are visible. The system automatically "recognizes" the parcel and identifies the appropriate recipient. The best option can be selected without registering or logging into the portal. The content of the message is given in the language of the country to which the parcel is addressed.
Step 2: Information on the estimated delivery time
The data of the parcel taken from the sender are scanned in the GLS depot's. At this point it becomes possible to specify the delivery date. GLS then sends to the recipient two e-mails containing this information along with the anticipated time window in which the courier will arrive (in most cases). The message also contains a link directing you to a page where you can choose the best delivery option.
Step 3: The recipient receives current information until delivery
After delivery, GLS still sends e-mail information to recipients.
They will learn, for example, that their parcel was delivered to a selected Szybka Paczka/ ParcelShop point or to the address provided.
FlexDeliveryService is available at national and international level for shipments between Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, France, Finland, Germany, Norway, Great Britain, Greece, Hungary, Italy, Luxembourg, the Netherlands, Poland, Portugal, Romania , Slovakia, Slovenia and Spain.
For domestic shipments, FlexDeliveryService can be connected to almost all additional services that GLS offers.
Please note that if you use CashService, IdentService, ExchangeService or DocumentReturnService, the recipient cannot redirect the parcel to the Szybka Paczka/ ParcelShop or agree to leave the parcel in the indicated place (without the recipient's signature).
The requirements that the sender must meet in order for GLS to activate this service are small: the recipient's consent must be obtained to use the e-mail address - through a clause in the Regulations or during the order process, then the appropriate email address must be forwarded to GLS via one of the shipping systems, finally, a label with 2D code should be generated via this system. If it proves difficult to meet these requirements, GLS will always be happy to help.
Just contact the relevant depot by phone or via the "Contact" option.
Modern technology supports the development of services. When the recipient selects a specific service, it also automatically turns on the appropriate IT process in GLS systems, such as assigning a new address label or redirecting a parcel to another branch. GLS uses the latest technology and self-developed solutions and programs.