Van der Meer is a Rotterdam-based wholesaler selling pet supplies. The family business started in 1960 by selling peat moss used as cat litter. In 1988, Rick van der Meer (Director) took over the company together with his brother and further expanded the product range of pet supplies.

Today, more than 70% of products are sold online. Van der Meer values proactivity, transparency and short lines and, like its customers, the company has a strong business interest in reliable on-time delivery of products.

Van der Meer found the desired reliable and decisive transport partner, with the right price-performance ratio, in GLS. The company mainly sends parcels in the Netherlands and to Belgium, so GLS' strong own Freight network in the Benelux comes in handy.

According to Rick, GLS's strength are the following: "Reliability, short lines of communication and decisiveness are important factors within our cooperation. If I have a challenge with a customer, I call GLS and they immediately start looking internally for a solution. Because of their strong network and proactive attitude, we always come to a solution."

"In addition, transparency is also an important factor that makes working together pleasant. If GLS cannot solve the issue, I will get informed immediately, which often leaves me with the rest of the day to continue helping a dissatisfied customer."

Rick continues: "Furthermore, we experience GLS Netherlands as unique because of their ability to not only make promises, but also consistently deliver on those promises. The mindset of not just promising but actually delivering what they promise is a crucial aspect for us. The fact that GLS continuously provides high-quality service, from timely deliveries to careful handling of shipments, confirms their strong position in the logistics sector."

"Working with GLS Netherlands gives us confidence regarding the shipping process. We don't assume that everything always goes perfectly, but if a problem arises, they act quickly and effectively.

Besides its strong own Freight network in the Benelux, GLS works with selected, reliable partners for freight delivery in other regions in Europe. We are also rolling out our products in Germany, so the fact that GLS is represented across Europe is also very convenient for us with that."