You can authorise GLS to leave the parcel at an agreed place, for example in your garage. Simply download the residential drop-off authorisation, print it out, fill it in and follow the written instructions, or hand it directly to the GLS delivery driver.

This residential drop-off authorisation can be a once-off or generally. You may also revoke it at any time by submitting a request to us.

Download the drop-off without a signature authorisation

The parcel number is an alphanumeric reference number with eight characters (e.g.: 00A6Z78A) or a set of eleven figures (e.g.: 36631234567)

If the sender has activated the FlexDeliveryService, you can find your parcel number in the e-mail or SMS that you received to announce your delivery time frame.

For deliveries without the FlexDeliveryService, check your order's confirmation e-mail sent by the sender.

It is an alphanumeric reference number with five or six characters (e.g.: 1LYMØ9). It is also known as Track-ID.

You can find it on the notification card that the delivery driver left in your letter box.

You might also have received an e-mail/SMS containing the number, in the case that we could not deliver your parcel (e.g. because of an incorrect address).

It is the postcode of the delivery address that must be entered or the postcode of the GLS Relay chosen when the order was placed.
When a parcel is redirected to another postcode, you must always enter the original postcode of the delivery.

Contact us on our Contact Form

or call 09 74 910 910 (free service + call cost)