Paris Games - summer 2024

From 1 July to 15 September, traffic restrictions in France could extend delivery times by 24 to 48 hours. During the opening ceremony on 26 July and the days leading up to it, delivery will be very difficult, if not impossible, in Paris and the Ile-de-France region.

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The parcel number is an alphanumeric reference number with eight characters (e.g.: 00A6Z78A) or a set of eleven figures (e.g.: 36631234567)

If the sender has activated the FlexDeliveryService, you can find your parcel number in the e-mail or SMS that you received to announce your delivery time frame.

For deliveries without the FlexDeliveryService, check your order's confirmation e-mail sent by the sender.

It is an alphanumeric reference number with five or six characters (e.g.: 1LYMØ9). It is also known as Track-ID.

You can find it on the notification card that the delivery driver left in your letter box.

You might also have received an e-mail/SMS containing the number, in the case that we could not deliver your parcel (e.g. because of an incorrect address).

It is the postcode of the delivery address that must be entered or the postcode of the GLS Relay chosen when the order was placed.
When a parcel is redirected to another postcode, you must always enter the original postcode of the delivery.