Correct procedure for parcel return
Provided the ordered goods have been delivered to recipient, GLS is not entitled to take the parcel back under the same transport number.
Check terms and conditions for goods return
Each on-line shop has its own terms and conditions for goods return, and it is recommended to check your costs related to such a return in advance. Check their website for terms and conditions.
Get more information
More information on your rights for goods return can be found at official web pages of the Czech Trade Inspection Authority.
Pack the goods correctly
Using the correct parcel packing procedures will ensure the parcel can be safely delivered to the sender. See our Packaging Manual for our guidelines.
Hand-over to GLS transport
Any parcel for return can be picked up at any site by a GLS courier, by using the e-Balík online transport portal or our large network of GLS ParcelShop pick-up and collection sites.
Returning via e-Balík
GLS transport portal e-Balík enables a comfortable return of a parcel to sender with no need of registration, with optional parcel pick-up by a courier.