Overview for our customers

By gathering your key access and contact information in one place in the My Account section, you can handle everything related to shipping packages from your e-shop (ordering delivery, printing labels, downloading invoices or checking credit notes).

Access your accounts

MyGLS

Advanced shipping software able to fulfill the needs of every sender.

GLS Online

Web portal with all the tools necessary to senders for fast and simple parcels sending.

Invoice Portal

Online portal enabling to manage invoices and COD transactions.

e-Balík

Profesional online portal for private persons and companies.

Useful contacts

  • Transport orders, collections, labels, number series, cancellation of collections
  • Resolving complaints or compliments
  • Information regarding the status of a shipment, change of delivery address, or amount of the delivery charge

woman on a phone
 

Customer service

Available from 7:00 to 18:00

Phone nr.: +420 567 771 111

E-mail: info@gls-czech.com

  • Questions about transport prices
  • Change of billing information
  • Change of loading address, etc.
  • Enquiries regarding marketing cooperation
  • Enquiries regarding GLS environmental and social activities

man in warehouse
 

Sales and marketing department

Available between 7:00 and 17:00

Phone nr.: +420 567 771 122

E-mail: sales@gls-czech.com

E-mail: marketing@gls-czech.com

  • Dotazy ohledně fakturace
  • Dotazy k rozpisům faktur a dobírek
  • Převody vybraných dobírkových částek
  • Dotazy na pracovní pozice

two men in warehouse
 

Finance and HR departmnet

Available from 7:00 to 15:30

Phone nr.: +420 567 771 133

E-mail: fin@gls-czech.com

E-mail: hr@gls-czech.com

  • Complaints about services
  • Enquiries about collections or parcel delivery

man with a box
 

Operations and claims department

Available from 7:00 to 18:00

Phone nr.: +420 567 771 144

E-mail: ops@gls-czech.com

E-mail: reklamace@gls-czech.com

  • Questions about MyGLS, GLS Online, etc.
  • Connecting your own API
  • Support for working with programs

group of people
 

IT department

Available from 7:00 to 17:00

Phone nr.: +420 567 771 155

E-mail: it-help@gls-czech.com

  • Questions about the operation of GLS Parcel Shop
  • Support for using the Parcel Shop app

woman in a shop
 

Parcel Shop department

Available from 7:00 to 15:30

Phone nr.: +420 567 771 166

E-mail: parcelshop@gls-czech.com

Customer service

  • Transport orders, collections, labels, number series, cancellation of collections
  • Resolving complaints or compliments
  • Information regarding the status of a shipment, change of delivery address, or amount of the delivery charge

woman on a phone
 

Customer service

Available from 7:00 to 18:00

Phone nr.: +420 567 771 111

E-mail: info@gls-czech.com

Sales and marketing

  • Questions about transport prices
  • Change of billing information
  • Change of loading address, etc.
  • Enquiries regarding marketing cooperation
  • Enquiries regarding GLS environmental and social activities

man in warehouse
 

Sales and marketing department

Available between 7:00 and 17:00

Phone nr.: +420 567 771 122

E-mail: sales@gls-czech.com

E-mail: marketing@gls-czech.com

Finance and HR

  • Dotazy ohledně fakturace
  • Dotazy k rozpisům faktur a dobírek
  • Převody vybraných dobírkových částek
  • Dotazy na pracovní pozice

two men in warehouse
 

Finance and HR departmnet

Available from 7:00 to 15:30

Phone nr.: +420 567 771 133

E-mail: fin@gls-czech.com

E-mail: hr@gls-czech.com

Operations a claims

  • Complaints about services
  • Enquiries about collections or parcel delivery

man with a box
 

Operations and claims department

Available from 7:00 to 18:00

Phone nr.: +420 567 771 144

E-mail: ops@gls-czech.com

E-mail: reklamace@gls-czech.com

IT department

  • Questions about MyGLS, GLS Online, etc.
  • Connecting your own API
  • Support for working with programs

group of people
 

IT department

Available from 7:00 to 17:00

Phone nr.: +420 567 771 155

E-mail: it-help@gls-czech.com

Parcel Shop

  • Questions about the operation of GLS Parcel Shop
  • Support for using the Parcel Shop app

woman in a shop
 

Parcel Shop department

Available from 7:00 to 15:30

Phone nr.: +420 567 771 166

E-mail: parcelshop@gls-czech.com

Useful information

van in front of a lake

Fuel surchage and truck toll

The price of shipments is also influenced by factors beyond GLS's control and subject to frequent changes.

Transport restrictions

Some type of goods are excluded from the GLS transport and shipped goods can not exceed given limits.

Frequently asked questions

Overview of answers to the most asked questions.

Packaging tips

Find out more about how to pack your goods appropriately to avoid damage.

driver
van
parcel shop, parcel hand over
Customer leaving parcel shop
parcel shop owner