Safety advice

Caution: Scams

Scams are becoming increasingly common online and in e-mails. Criminals are misusing the GLS name and sending out fake e-mails, especially to private individuals but also to companies. These often contain demands for payment.

Recipients of such e-mails should immediately inform GLS and on no account pay the requested amounts.

GLS will never send e-mails requesting that goods be paid for using an online payment system, credit card or bank transfer. Cash-on-delivery parcels sent with the GLS CashService will only be handed over to recipients by the delivery driver in exchange for cash.

Fraudulent e-mails frequently include spelling and grammatical errors, as well as blurred company logos. If the sender is unknown, attachments should generally not be opened.

GLS shall not be liable for any damage resulting from fraudulent activities by third parties who abuse the name of GLS.

Counterfeit parcel labels

Parcel labels (formerly Easy-Start) to be filled out manually are currently being offered on internet sales platforms for shipping with GLS. These are counterfeit.

GLS is issuing a warning against the purchase of such parcel labels. The counterfeit-proof purchase of original parcel labels for shipping with GLS is only possible via the platform GLS-ONE, the GLS App or at a GLS ParcelShop.

Parcel Shipment via GLS-ONE Go to ParcelShops

Deception on the doorstep

Scammers in a number of areas in Germany have come up with a new trick to defraud unsuspecting individuals of cash. They ring the doorbell – wearing the uniform of a well-known delivery company such as GLS – claiming that they have a cash-on-delivery parcel, often also saying that it is for a neighbour. The content of the parcel later turns out to be worthless.

Please do not pay for unexpected cash-on-delivery parcels – neither for yourself nor on behalf of neighbours. Check whether the label on the parcel is genuine and whether your name and address, and those of the sender, are shown correctly and in full. If you have any doubts, it is better to refuse to accept the parcel or to contact the customer services department of the relevant service provider.


Warning about ‘parcel agent’ job offers

Criminals who order goods online using false identities and illegally-obtained credit-card data have recently increased their efforts to recruit so-called "parcel agents". The work is usually offered as a part-time job and involves accepting parcels and forwarding them to other addresses, often abroad. The aim is to hide the final location of the fraudulently obtained goods. Police are warning against accepting job offers as a parcel agent. This supposedly lucrative side job means getting involved with fraudulent activity and money laundering – with legal and financial consequences.