Frequently asked questions

FAQ categories

We have collected, categorized and comprehensively answered your questions about receiving and shipping parcels. Please find our answers here.

Receiving parcels

Here you will find answers to the most frequently asked questions about receiving parcels.

Shipping parcels

Here you will find answers to the most frequently asked questions about shipping parcels.

Parcel Shop partner

Here you will find answers to questions about becoming and being a Parcel Shop partner.

Contact forms

You haven't found the right answer to your question yet? Please contact us using the appropriate contact form - we will take care of your request immediately.

Recipient contact form

You are recipient of a parcel and have questions about the parcel status.

General contact form

You have general questions, questions about our IT systems or need information or press material.

Become a business customer

You have a regular national or international shipping volume and would like to receive an offer from GLS.

Become a parcel shop partner

You would like to have an additional income, provide your customers a special benefit and gain new ones.

Become a transport partner

You have your own fleet of vehicles and would like to take care of the delivery and collection of parcels.