Further contact information

Customer service team

Customer service team

You need advice?

The customer service team is available Monday to Friday from 8am - 6pm.

Please also take a look at our FAQs, where you will find answers to frequently asked questions about receiving parcels.

You would like to contact us in writing?

Recipient Request

We will deal with your request as soon as possible.

You would like to contact us by phone?

Please note that in case of high call volumes, the recipient-hotline may have to wait longer.

Please note that in case of high call volumes, the recipient-hotline may have to wait longer.

Please note that a high volume of calls to the recipient hotline may result in longer waiting times.