Druut is a young and progressive company from the north of the country. At the helm of the webshop are a couple of friends from Groningen. Because Druut markets its products out of the box, the company knows how to distinguish itself well, resulting in substantial growth. This created a need for a reliable and committed partner, a sharp offer and national and international growth opportunities.

Adri Verbree: "GLS is always very proactive in coming up with solutions. For example, pallets proved not to be ideal for shipping our products. Then GLS suggested working with trolleys, which ultimately turned out to be the ideal solution. They think along with us, which is really good. It's great that you can work together like that and come up with the perfect solution together."

"We also have phone contact fairly regularly to check in with each other to see how things are going. It's no problem at all if I call in the evening when I have a problem. In fact, you are almost always helped immediately and the personal aspect also makes contact much more pleasant. That generates a certain amount of trust and GLS reflects a very solution-oriented attitude. That is what makes GLS unique. We also operate in a market where parcels simply have to be sent every day. And if there are problems, we really expect someone to be there for us. And GLS delivers on that every day."

"In the past, our then transport partner did not always keep agreements made in some respects. This resulted in a huge amount of queries for our customer service, which obviously takes up a lot of time. Time you'd rather invest in growing your business. Fortunately, at GLS we don't experience any problems with this at all. We also no longer print any labels manually these days, which also saves us a lot of time. All in all, working with GLS has made us a lot more efficient."

Although the partnership is still in its infancy, there are already plans for the future. "In addition to Groningen, we also want to operate elsewhere in the Netherlands. GLS can also support us well in that. And in the long term possibly internationally as well."

"At the bottom line, a transport partner is super important for us, especially because we have a lot of parcels to deliver. You want to minimise customer questions and be able to deliver on your promise to the customer, which is of great importance. Communication and tailoring are crucial in this and this is where GLS helps us a lot."