Trustpilot
Trustpilot

Online fraud and security

More and more scammers are active online. They abuse the name of GLS by sending companies and individuals misleading emails, among other things. There are a number of things you can do to avoid becoming the victim of a scam. Do you suspect fraudulent activity or are you a victim yourself? Then report it to the police. GLS cannot be held responsible for any damage resulting from fraudulent behaviour by third parties misusing GLS' name.

This is how you recognise phishing emails:

In this form of Internet fraud, scammers pretend to be institutions, banks or companies. They send fake e-mails or text messages on behalf of GLS, for example, in which they are after (payment) data. They also often refer to a social media channel or another 'unknown' website. Do you receive an e-mail of which you doubt that it was actually sent by GLS? Then pay close attention to these aspects:

  • A phishing e-mail is often sent from a gmail or Yahoo! account. E-mails sent by GLS always end in @gls-netherlands.com or @gls.nl;
  • GLS only uses the websites:
    • gls-group.eu
    • gls-netherlands.com
    • gls-info.nl
  • GLS will never ask a recipient of a parcel to pay insurance costs;
  • Is there a payment involved, for example import duties for parcels to countries outside the EU? Then this is always paid directly to GLS and never converted into credits or balances;
  • Fake mails often contain language and spelling mistakes and the logo is sometimes blurred;
  • GLS never asks for personal data.

I am (possibly) a victim of phishing, what should I do?

Have you opened an e-mail, presumably from GLS that you do not entirely trust, and have responded to it? If so, report it to the police as soon as possible. On the website of fraudehelpdesk you can read more about different types of (internet) fraud. You can also report fraud there and ask which organisation you can best turn to if you are the victim of a scam.

Criminals who order goods online with a false identity and illegally obtained credit card details are also engaged in recruiting so-called "parcel agents". The position is usually offered on a part-time basis and involves "the employee" accepting parcels and forwarding them to other, often foreign, addresses. This is to hide the origin and destination of the goods that are obtained under false pretences. The police warns not to take up a position as a parcel agent. This so-called "lucrative side job" involves fraud and money laundering. This can have legal and financial consequences.