GLS at Tech for Retail 2025: Innovation, Proximity, and Customer Experience at the heart of booth E03.

November 18, 2025 | Toulouse, France

Two people dining in a restaurant, separated by a large cardboard box on the table—symbolizing a broken customer experience. A visual metaphor used by GLS to highlight the importance of smooth, personalized delivery, a key topic at Tech For Retail 2025.

GLS France will be participating in the Tech For Retail trade show on November 24 and 25, 2025, at Paris, Porte de Versailles. It will be an opportunity for the group, a European leader in parcel transport and delivery, to present its innovations, its solutions dedicated to e-merchants, and its vision for an increasingly seamless and personalized delivery experience.

Operating in numerous countries and backed by a dense network, GLS supports thousands of brands daily with a high level of service quality. Whether for B2B of B2C needs, the company relies on solid expertise, constantly evolving technology, and a clear ambition: to transform delivery, long perceived as a constraint, into a genuine brand experience.

Visitors will have the chance to meet the GLS teams at booth E03.

On the agenda:
💡 Personalized live demos
📦 Discover our latest innovations
🤝 Meet our experts
🧭 Discuss your e-commerce, logistics, and retail projects
🍿 Refreshments

This is a unique opportunity to talk with Nicolas Robert, Managing Director of GLS France, who will be present on November 25 from 9 a.m. to 2 p.m.

GLS advertisement showing two people in a restaurant separated by a large parcel. Text reads: “Is this parcel on your mind? We’ll take care of it.” Highlighting GLS Points delivery ahead of Tech For Retail 2025.

A must-attend conference: Turn delivery into an e-reputation booster: Join Nicolas Movsessian, Director of Customer Experience, on November 24 at 2:00 PM in Room 7.

Today, over 80% of online reviews relate to the post-purchase experience. Yet, 94% of deliveries go smoothly, but only negative reviews are expressed spontaneously. GLS is reversing this trend: with its FlexDeliveryService (proactive information, real-time tracking, and ultra-simple redirection), the experience achieves an average of 4,8/5.

How can you transform this silent satisfaction into invisible positive reviews for your brand? During his conference, Nicolas Movsessian, Director of Customer Experience at GLS France, will unveil concrete case studies and explain how to turn every delivery into a future 5-star review.

Tech For Retail
Le salon européen du retail Saison #5
24-25 novembre 2025
Paris Expo, Porte de Versailles
https://www.techforretail.com/fr