Out-of-Home delivery with GLS – more efficient B2C shipping

You know better than anyone: in B2C, competitors are only one click away. A delivery experience that fits around recipients’ everyday lives can therefore make all the difference.

With GLS Out-of-Home solutions, you give your customers the flexibility they expect: they decide whether their order is delivered to a Parcel Shop or Parcel Locker and collect their parcel whenever it suits them – on the way home, after shopping or before heading to the gym.

This helps increase first-time delivery rates, improves the customer experience and makes your B2C shipping more efficient – in Austria and internationally.

Out-of-Home delivery: benefits that deliver

customer picks up parcel at Parcel Locker

What is convenient for your customers pays off for you too: giving recipients more freedom also makes your shipping processes more efficient.

Because cost efficiency and convenience can go hand in hand.

Higher first-time delivery rate

The parcel is delivered directly to the selected GLS Point and held there ready for collection. This helps you avoid failed delivery attempts at the recipient’s home.

Better customer experience

Your customers decide where and when to collect their order. This allows delivery to fit around their everyday lives.

Lower delivery costs

For every Out-of-Home delivery, you receive a fixed discount on the home delivery rate. This makes your B2C shipping more cost-effective with every parcel.

Smart returns management

Whether you include the return label in the parcel or enable your customers to create one in your online shop, you choose the solution that best fits your processes. Attractive rates reduce the cost of returns – both domestically and internationally.

One service, many markets

GLS Points speak many languages: Thanks to the international network of GLS, you can offer your customers the freedom to choose where and how they receive their orders across borders. This keeps your shipping just as flexible abroad as it is in your home market.

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Out-of-Home delivery: from checkout to collection

Delivery to a GLS Point can be seamlessly integrated into your order process.

  1. Step 1

    Make GLS Points available at checkout

    At checkout, your customers select their preferred Parcel Shop or Parcel Locker.

    Out of home GLS point selection

  2. Step 2

    Send parcels to the selected GLS Point

    GLS delivers each order to the selected GLS Point and notifies your customers as soon as their parcel is ready for collection.

    Out of home delivery to Parcel Locker

  3. Step 3

    Enable collection at the GLS Point

    Your customers collect their parcels at a time that suits them – without having to wait at home for delivery.

    Out of home collection at Parcel Locker

Out-of-Home delivery across Europe

GLS has a dense network of Parcel Shops and Parcel Lockers in numerous European markets. This gives your customers convenient, nearby options for both delivery and returns. Here you find selected markets at a glance:

We will be happy to work with you to identify which delivery and returns solutions are available in your target markets.

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Find GLS Points

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Request advice on international parcel shipping with GLS

With GLS, you can scale your international shipping – reliably, efficiently, and with personal support. We accompany your growth abroad with tailored solutions, expert advice, and a network that grows alongside your business.

Together, we develop a setup tailored to your markets, parcel volumes and requirements.

For private senders: Create a parcel label online

Create and pay for your parcel label online. Then drop off your parcel conveniently at a GLS Point.

Create parcel label now