Where is my parcel?

Returns shipping made easy

Are the shoes the wrong size, or those jeans you ordered don't fit as well as they should? There's only one thing for it: send the parcel back.

It's this easy:

1. Get a return label

The vendor determines how you obtain your return label. It often takes just a few clicks.

Return label

2. Pack up the item

Pack your item and remove any old shipping labels from the parcel.

Pack correctly

3. Send off item to return

Hand over your return with the return label at a local GLS ParcelShop.

Go to ParcelShop search
 

Get a return label

Your vendor decides how the return label will be provided. We recommend the following steps.

  • Check whether the return label is already included in the parcel.
  • Check whether there is any information on the vendor's website regarding returns shipping. You can often create your return label directly from the website too.
  • Contact your vendor.

You will find your GLS ParcelShop here

Find ParcelShop
Parcel delivery in a GLS ParcelShop
 

No GLS ParcelShop found in the immediate vicinity?

No problem - we are here to help you and we would be delighted to receive your comments. Just let us know your own personal local ParcelShop preference. To do this, click the following button and submit your suggestion. We can't promise anything, but we will do our best to create a GLS ParcelShop at your desired location. We will achieve more together!

My ParcelShop suggestion