FlexDeliveryService
The FlexDeliveryService informs recipients by mail in time about the delivery and offers numerous delivery options - even after the order has been placed.
With FlexDeliveryService, recipients have access to a variety of digital services and tools that contribute significantly to a positive delivery experience.
Many benefits
Benefits for senders
Increased customer sastisfaction
Low entry prerequisites
Lower complaint rate
Also available for international shipping to selected countries
Free of extra charge
More transparency - less effort for customer service
Benefits for recipients
Taking active influence on the delivery process
Real Time Tracking
Without registration
Integration into the information flow right from the start
Digital notification card
Greatest possible flexibility and plannable package reception
Maximum flexibility with customized delivery options
With the FlexDeliveryService, recipients can easily integrate their parcel delivery into their daily routine by rearranging the delivery at their convenience and selecting one of the following delivery options:
Delivery on a desired date
Alternative delivery address
Granting drop-off permission
Delivery to GLS ParcelShop or ParcelBox
Self-collection from a GLS depot
Decline acceptance (return to sender)
Parts of FlexDeliveryService
E-mail notification
Flexible delivery options
Real Time Tracking
Digital BN-Card
E-mail notification
Recipients are notified by e-mail about upcoming deliveries.
Real Time Tracking
Real time tracking allows recipients to see on the day of delivery and in real time how many stopps away their package is.
Flexible delivery options
Customers are offered attractive delivery options to ensure successful delivery at first attempt. An e-mail informs about the upcoming delivery and at the same time provides direct access to all other available options.
Digital BN-Card
With the digital notification card, recipients are informed by e-mail where their parcel has been delivered to - immediately after the delivery attempt has been made.
Availability
- Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Italia, Ireland, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Cross-border shipping between most of the mentioned countries