Questions & Answers

Sending Parcel

Find answers to the most frequently asked questions here.

How can I send parcels? Private & Business?

That depends how often and how many parcels you intend to send (on a regular basis).

Send one-time/occasional private parcels with GLS-ONE

You can hand over your parcel at any GLS ParcelShop. Use our ParcelShop search to find a GLS ParcelShop.
You can also buy parcel labels in advance online via GLS-ONE.
Registration is not necessary.

By registering, you can use the following functionality:

Regularly send (commercial) parcels

GLS provides businesses with IT shipping systems to meet their requirements and depending on the number of parcels they send. These systems can also be customised for the sender's existing IT infrastructure.

You are not yet a customer but want to get an individual offer as a GLS business customer ?

  • GLS-ONE | My parcels: Overview of your sent and received parcels with current shipping status and access to your created parcel labels
  • GLS-ONE | My Address Book: Managing your recipient addresses
  • GLS-ONE | My account: Deposit of a standard sender and billing address and the granting of a parking permit

Which countries can I send parcels to?

As GLS customer you can send parcels to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

Shipments to the following destinations will not be accepted:

  • Outside the EU: All countries (customs relations) - except Monaco.
  • Within the EU: Andorra, Ceuta, Gibraltar, Greece, Livigno, Malta, Melilla, San Marino, Cyprus, overseas territories and all European islands except German islands, Croatian islands and Ireland.

What are the shipping times at GLS?

GLS generally ships domestic parcels to their destination in a standard turnover of over 24 hours. Express shipments are guaranteed to be delivered reliably by GLS before 5 pm on the next working day, or earlier if desired, anywhere Austria. The following countries in Central Europe usually receive their parcels within a standard turnover of 24 to 48 hours: Belgium, Denmark, Germany, Croatia, Luxembourg, Netherlands, Romania, Switzerland, Slovakia, Slovenia, Czech Republic and Hungary. Almost all more distant countries can expect to wait between 72 and 96 hours. GLS delivers Monday to Friday during normal business hours.

How does the GLS shipping process work?

GLS provides companies with IT shipping systems that meet their requirements and parcel volumes. The systems can be adapted to the sender’s IT system.

How much does parcel shipping cost with GLS?

Which products and services can I book for a specific shipping route?

Simply enter the start and destination of your shipment in the GLS shipping planer . The available product and service combinations are displayed immediately.

How big can the parcel parcel be?

The following maximum dimensions apply:

  • Maximum length: 200 cm
  • Maximum width: 80 cm
  • Maximum height: 60 cm
  • Maximum dimensions: 300 cm
Calculation of maximum dimension: 2 x height + 2 x width + 1 x longest side

For shipping, contact your GLS Sales and Distribution.

How heavy can a parcel be?

The maximum weight for national standard shipping is 31.5 kilograms, for national express shipping 50 kilograms. A weight limit of 40 kg applies for Europe-wide shipping. In worldwide shipping, parcels may weigh 50 kg. There are exceptions for a few countries. Your GLS depot will be happy to provide you with more information.

I have bulky goods to send. What do I need to consider?

Some parcels are unsuitable for automatic sorting machine conveyor belts due to their dimensions or external packaging. GLS sorts and scans these “non-bandable” parcels (NB goods) manually in the depots and distribution centres. This entails a surcharge. NB goods include:

  • Bags, tyres (if larger than bundles of two), rolls, fabric bales, canisters, plastic buckets, wooden boxes
  • Parcels with protruding parts of any kind.

The following maximum dimensions apply:

  • Maximum length: 200 cm
  • Maximum width: 80 cm
  • Maximum height: 60 cm
  • Maximum dimensions: 300 cm
Calculation of maximum dimension: 2 x height + 2 x width + 1 x longest side

For shipping, contact your GLS Sales and Distribution.

What is the standard liability of a parcel? Is additional liability available?

GLS is liable for damages caused by loss or damage while a parcel is in the care of GLS. The liability does not include consequential damages such as loss of profit. If the sender has not taken out transport insurance.

GLS is liable beyond the legally regulated liability for the value of the shipped goods, up to a maximum value of €550 per parcel (for worldwide parcel shipping to all destinations in accordance with the Montreal Convention). The value of the goods is taken as the purchase price. In the case of used goods, it is the current market price, and in the case of goods shipped for an auction, the auction price, depending on which value is the lowest in each case.

You can find more detailed information on this in the Special Terms and Conditions for GLS Austria.

A higher liability limit can be agreed upon depending on your wishes and the selected shipping method. Please get in touch with your contact person at the GLS depot.

Which items cannot be shipped?

Items packaged inadequately or not in accordance with shipping regulations are generally excluded from shipment with GLS. Other items excluded from shipment include:

  • Parcels with a value in excess of €3,500.
  • Express shipments with a total value in excess of €3,500 per shipment.
  • Goods requiring particularly careful handling (e.g. fragile goods)
  • perishable or temperature-controlled goods
  • living creatures
  • particularly valuable items (e.g. money, precious metals and stones, genuine jewellery and pearls, works of art, antiques)
  • Phone cards and pre-paid credit for mobile phones
  • firearms and essential parts of firearms as defined according to the § 1 ff Weapons and Munitions Act
  • dangerous items of any type
  • tobacco and alcohol products (when shipping abroad)

Further information can be found in the shipping guidelines and the S pecial Terms and Conditions

How can I track my parcel?

As the sender or consignee, you can trace the current status of your parcel within Austria via parcel tracking . Just enter the parcel number or Track-ID and you're ready.

GLS already provides this service in lots of countries for international shipping too

Can I track shipments in real time?

Yes, all shipments within Austria can be tracked in real time by the sender and the recipient. For international shipping, GLS already provides real-time delivery information in many countries by means of mobile data transmission from the delivery vehicles. Scanning data from hubs and depots is immediately available on the GLS IT system for all GLS subsidiaries and can be accessed directly online. Simply enter the shipping number or Track ID and off you go.

I have forgotten my password. What can I do?

If you do not remember your password for YourGLS or GLS-ONE, you can have a new password sent to you. To do this, click on "Login" on the start page and then on "Reset password". Enter your e-mail address and request a new password.

What is GLS doing for the environment?

GLS is committed to the responsible use of resources, the reduction of exhaust gases and the optimisation of waste disposal. All GLS national companies have received ISO 14001 certification for their environmental management systems. Throughout the entire Group, GLS coordinates and promotes all activities to protect the environment within the framework of the ThinkGreen initiative.
Find out more about our commitment.