Cookie policy

Personal data

Personal data is data concerning an identified or identifiable natural person, such as a name, address, telephone number or date of birth. Data that cannot be linked to an identified or identifiable natural person, such as the favourite pages of visitors' to the GLS website or the number of visitors per page, are not considered personal data.

Information regarding the collection, management and use of personal data on the GLS website is set out below.

(1)
Each time a visitor opens a GLS website, the following data is (temporarily) recorded in a log file:

• Date and time of the request
• IP address or DNS of the requesting computer
• Requested page (URL)
• HTTP status code
• Operating system used and applicant's version
• Browser and version used

(2)
For use of the GLS website, it may be necessary for the GLS servers to set up cookies. Cookies are small text files that are placed on the visitor's computer by a page of the website. Cookies are used by GLS to optimise the functionality of website pages. Cookies help the visitor's browser to navigate through the website. The visitor can set his/her browser in such a way that cookies are refused, in which case no data will be stored on the visitor's computer. In that case, the visitor may not be able to use all the website features to their full extent.

(3)
The GLS website is divided into an open and private section. The private area serves partly to implement the agreement between the customer and GLS and is only accessible after logging in with your own username and password.
The open part of the website includes a contact form, a Track & Trace function, as well as a ParcelShop search function. The personal details entered there, such as name, street, postcode and city, are required in order to be able to execute the request in question. These personal details will be used carefully and will never be passed on to third parties, unless GLS is obliged to do so by court order.

(4)
The data mentioned under (1) shall be analysed anonymously for statistical purposes. Statistical reports are used to evaluate the use of the GLS website, looking in particular at the order in which the pages are visited. Such research helps GLS to further improve the usability of the website.

(5)
We use the website analytics tool Piano from Applied Technologies Internet SAS., 85 avenue Président JF Kennedy, 33700 Merignac, France. on our website. We use Piano to analyse your use of the website in order to compile reports on the activities on our websites and improve the user-experience.

With Piano, interactions of website visitors are recorded and systematically evaluated by use of cookies and specific visitor-IDs.

The data collected using Piano is anonymised or pseudonymised as soon as possible. The IP address is shortened and login and device IDs are converted into a pseudonymous key. This generally rules out the possibility of a direct personal reference. In particular, it is no longer possible to assign the data to the website visitor's computer or end device.

We process the following data when using Piano:

· Visitor ID
· IP-Address
· Audience information: number of visitors, visits, page views, events, bounce rate, geolocation (country, continent, region, subregion, language)
· the referrer URL (the previously visited website), including search engines and social media sites as well as campaign parameters
· the URL visited with the associated page title and optional information about the page content
· Technology details: devices, browsers, operating systems
· How you navigate and interact with our website from entry page to the end of the visit: Displayed pages, click action, navigation, downloads, scroll-behaviour
· How you search on our website: search results displayed to you and results you click on
· How you get in contact with us: start of filling out our contact form, progress and submission. Please note that we do not analyse the content of the contact form
· If you register for an account on our website we also track if you are logged in or out

We delete this data after 25 months.

The legal basis for the data processing is your consent in accordance with Art. 6 (1) a) GDPR.

You can withdraw your consent at any time with effect for the future by adjusting your preferences in our consent banner.

(6)
GLS Netherlands is entitled to change the content of the Cookie Policy unilaterally without informing the visitor. The implementation of the change on the website is sufficient for this purpose.

(7)
Visitors with questions about this Cookie Policy can send an email to: dataprotection@gls-netherlands.com .

This information was last updated on 21 February 2025