Use our online tracking tool to find out where your parcel is at any time. Simply enter your parcel number or delivery notice reference, along with the postal code of the delivery address.

🔎 Track my parcel

With GLS online tracking, you can follow your parcel’s journey in real time.
Please note that the route may appear indirect, as your parcel is processed through one of our 86 distribution hubs.

Just enter your parcel number or delivery notice reference to view its current status.

🔎 Track my parcel

If the status shows "delivered" but you haven't received anything, please contact your sender. They are responsible for filing a claim with GLS.

📄 You’ll need to provide them with a signed declaration of non-receipt.

📥 Download the sworn statement of non-receipt of parcels

• If the parcel is visibly damaged, you may refuse the delivery. It will be returned to the GLS depot, and your sender will be notified.
• If the damage is only noticed after acceptance, notify your sender within 72 hours by registered mail and include photos of the item and packaging.

⚠️ GLS is not allowed to open or inspect parcel contents.

A parcel may be returned for several reasons:

• Missed delivery attempts with no further instructions
• Incorrect or incomplete delivery address
• Parcel not collected at the depot or pickup point within the time limit
• Delivery refused

👉 Please contact your sender for further details.

A GLS parcel number is a unique tracking ID. It comes in one of the following formats:

• 8-character alphanumeric code (e.g. 00A6Z78A)
• 11-digit numeric code (e.g. 36631234567)

📩 You’ll find it:

• In the email or SMS from GLS (if using FlexDeliveryService)
• In the order confirmation email from your sender

🔎 Track my parcel

The delivery notice number, also known as Track-ID, is a short alphanumeric code of 5 or 6 characters (e.g. 1LYMØ9).

📬 It appears:

• On the paper notice left in your mailbox
• Or in the email/SMS you received after a failed delivery attempt

This may be due to an incorrect email address or phone number provided by the sender.

Here’s what to do:

• Try clicking "Track my parcel" from a GLS email if available
• Use the My Parcel Tracking tool for general information
• Contact our Recipient Customer Service for assistance

• Within France: 24–48 hours
• To Europe: 24–96 hours for nearby countries, up to 120 hours for more distant destinations

🕘 Deliveries take place Monday to Friday, from 8 a.m. to 6 p.m.

📩 If your parcel uses FlexDeliveryService, you’ll receive a link to reschedule or redirect the delivery.

🔁 Reschedule my delivery

GLS drivers do not make phone calls before delivery.

📩 If your shipment includes FlexDeliveryService, you’ll be notified:

• The day before, via email or SMS
• On the day of delivery, via email

It’s not possible to set a specific delivery time. However:

• If you received a delivery notice, you can reschedule via Parcel tracking
• With FlexDeliveryService, you can change the date or location before the delivery attempt

Yes, depending on your delivery type:

• With FlexDeliveryService, you can:
  
  • Choose a new address or date
  • Authorize secure drop-off
  • Redirect to a GLS ParcelShop
• Without FlexDeliveryService, you can:
  
  • Enter a different address when ordering
  • Leave a drop-off authorization form
  • Reschedule after a delivery notice

Yes. You can download and fill out a residential drop-off authorization, then leave it visibly at the agreed location (e.g. garage, porch).

📥 Download the authorisation for drop-off without a signature.

Yes, if a trusted neighbor agrees to sign for the delivery, the parcel may be handed over to them.

📬 An attempt notice will tell you who received the parcel.

Yes — but only if your delivery includes FlexDeliveryService.
Using the link in the notification email/SMS, you can:

• Change the delivery address
• Select a Pickup Point
• Choose a secure drop-off location

GLS will try the following, in order:

• Deliver to a neighbor or nearby GLS Parcelshop
• Return the parcel to the local GLS depot and retry delivery
• After two failed attempts, the parcel is returned to the sender

📬 An attempt notice will always be left, with instructions to reschedule online.

With your delivery notice number, you can:

• Find out where your parcel was deposited (GLS ParcelShop)
• Pick it up from the GLS depot within 10 working days
• Reschedule delivery to a new address or date
• Authorize a secure drop-off without signature

🔁 Reschedule delivery
🔎 Track my parcel

• If you have FlexDeliveryService, use the link provided via email or SMS

• Otherwise, after receiving a delivery notice, go to Parcel Tracking to update your address

Yes — but only if your sender has enabled this option. You can then select a GLS ParcelShop during or after shipment.

🪪 You’ll need to present:

• A valid ID (ID card or passport)
• And your delivery notice if applicable

Use the online tracking tool. After entering your parcel number or Track-ID and postal code, you’ll see:

• The exact GLS ParcelShop address
• Opening hours
• Directions

🔎 Track my parcel

Use our GLS ParcelShop locator to find the closest option near your home or workplace.
You’ll also get:

• Opening times
• A route map

📍 Find a GLS ParcelShop

Yes. They’ll need:

• A signed written authorization from you
  (including your name/address and theirs)
• A valid ID

You can also fill out the form on the back of the delivery notice, if available.

The storage period is 5 calendar days, regardless of the partner (Mondial Relay, Pickme, Lockers, Relais Colis).

After this period, the parcel is returned to the sender.

If your sender has activated GLS Return Service:

• You may find a return label included in the original parcel
• Otherwise, contact your sender, who will email you a label or download link
  

📦 Attach the return label and drop the parcel at a GLS ParcelShop.

📍 Find a GLS ParcelShop

If you haven’t found your answer, contact our Recipient Customer Service:

📞 Call: 09 74 910 910 (standard rate)
📬 Or use our online contact form

Need help? You can reach GLS via:

📞 Phone: 09 74 910 910 (non-premium number)
📬 Or use the online form on the GLS France website