Use this section to make a complaint

customer service

At GLS, we invest in improving the quality of our shipping system to respond more and more effectively to all our customers’ needs.

If you are not satisfied with any aspect of our service, please tell us, and we’ll listen to your complaint. To contact us, fill in the form in the Contact section.

To help us respond to your complaint as swiftly as possible, please write your GLS tracking number.

What should I do if my shipment is damaged?

The sender is responsible for packing the goods properly. If an envelope or box has been tampered with or altered somehow, then you may refuse to accept the shipment. Our driver will then bring the goods back to our office, informing the sender why you refused the delivery and asking for their instructions.

If, after taking delivery, you find that the contents are damaged, please tell the sender as soon as possible. GLS cannot and must not check the content of shipments in our care.