Reporting system/Whistleblowing

Reporting system/Whistleblowing Reporting system/Whistleblowing

The GLS Group has implemented a Whistleblowing system, in line with the Legislative Decree no. 24 of 10 March 2023, in order to allow employees, collaborators, suppliers, professionals, consultants and trainees to report violations of national or European Union laws that harm the interest or integrity of the GLS Group, of which they have become aware in the working environment.

If you have a reasonable suspicion that unlawful conduct has occurred or may occur in the workplace, you can report it through the Whistleblowing channels made available by the GLS Group.

In particular, internal reporting channels can be used to report violations consisting of:
- administrative, accounting, civil or criminal offences;
- unlawful conduct relevant pursuant to Legislative Decree 231/2001 or violations of the Organisation and Management Models of the GLS Group Companies;
- offences committed in violation of the European Union regulations set out in Annex 1 to Legislative Decree 24/2023 and all national provisions implementing them;
- acts or omissions detrimental to the financial interests of the European Union;
- acts or omissions concerning the internal market, which undermine the free movement of goods, persons, services and capital;
- acts or conducts that frustrate the object or purpose of European Union provisions in the aforementioned areas.

Reports concerning the above mentioned violations will be treated confidentially, for the protection of the reporter, the person involved and the person named in the report.

GLS prohibits retaliatory or discriminatory acts, of any kind, whether direct or indirect, against the whistleblower, and recognises and applies the protection measures provided for by the laws in force (also with regard to persons, other than the whistleblower, identified in Art. 3 of Legislative Decree 24/2023). However, we point out that these protections will not be applicable if the report was made in bad faith or in the absence of sufficient grounds for believing it to be true.

Reports may be made, also anonymously, through the following channels:

For further information, please refer to the GLS Whistleblowing Policy published on the EQS Integrity Line Whistleblowing platform.

For all other complaints, including those relating to shipments and/or any other aspect of our service, please refer to the Complaints section and fill in the dedicated form in the contact section to receive assistance. Please note that these not pertinent complaints, including those relating to shipments and/or any other aspect of GLS's service, will not be investigated and will therefore be archived.