FAQs
Frequently asked questions and answers
When will my parcel be delivered?
Domestic parcels are usually delivered the next business day
Parcels in Slovenia usually arrive at their destination the next business day after collection. In Europe, standard delivery times for neighbouring countries are 24 to 48 hours. For more distant European countries, delivery takes between 72 and 120 hours. GLS delivers parcels from Monday to Friday, usually in the morning (08:00 - 14:00). If you are expecting a parcel from abroad, check with international tracking.
How can I find out where my parcel is right now?
Track your parcel
Parcel tracking is available on this website. Simply enter the parcel number from the tracking link. If you are expecting a parcel from abroad, check with international tracking.
What does the location code on the parcel tracking mean?
Find the location of a ParcelLocker or ParcelShop
The code for the ParcelShop consists of the postcode and the branch partner. Check the exact location of the ParcelShop on the map.
Why did the GLS courier not call me before delivery?
The sender chooses how you are contacted
It is the parcel sender who decides whether you will receive a message by e-mail or by SMS, or whether the courier will call you before delivery. If the sender does not request these services, GLS is not obliged to inform you. When the courier is at your address, s/he will ring the doorbell.
Why did I not receive a message about delivery?
The sender chooses how you are contacted
It is the parcel sender who decides whether you will receive a message by e-mail or by SMS, or whether the courier will call you before delivery. If the sender does not request these services, GLS is not obliged to inform you. When the courier is at your address, s/he will ring the doorbell.
I received a parcel that appears to be damaged. What should I do?
The sender is responsible for packing the goods correctly.
If you notice external damage on the parcel, such as a hole in the box, you can refuse to accept it or you can check the contents with the courier. The courier will record this in the damage record and you will confirm it.
I received a parcel with damaged contents. What should I do?
Contact the sender
If you accept a parcel that looks to be undamaged but you later discover when you open it that the contents are damaged, please report it to the sender. GLS cannot and should check the contents of accepted parcels. The confidentiality of delivered parcels also applies to GLS.
How many days will my parcel wait for me in the Parcel Locker?
Your parcel will wait for you in the Parcel Locker for three days. The period starts the day after the parcel is delivered to the Parcel Locker.
My account has been locked out of the GLS Mobile Application
The "a)" case is only valid for email registration. It does not apply to registration via Facebook, Google, or Apple accounts.
a. If there are 10 unsuccessful login attempts, the system will lock the account for 1 minute. After that, you can try again, but if the login attempt fails once more, the lock will be activated again for 1 minute.
After every 10th failed attempt, the lock duration will gradually increase and can extend up to 5 hours. This is to help protect your account from unauthorized access.
If you are unable to log in after multiple attempts, we recommend using the "Reset Password" option.
b. If your account remains locked, it is possible that the original registration was done using a Facebook, Google, or Apple account. In this case, you must log in using the account associated with the respective platform.
