GLS in Italy

Our National Express Service moves documents and goods up to 500 kg, ensuring quick and safe transport. Delivery is normally made within 24/48 hours throughout the national territory. We have 159 Depots and 13 Hubs located throughout the country. Our market presence ensures you always have a Depot nearby and guarantees rapid deliveries, even in peripheral locations. Another feature that sets us apart is flexibility. We are able to offer tailor-made services for shipments beyond normal standards, in order to respond to every need.

General Conditions of Carriage

General Conditions of Carriage

Click on the button to download the PDF version of our general conditions of carriage.

carta_servizi

Services charter

Click on the button to download the PDF version of the postal services charter.

Customers 159.000
Hubs 13
Depots 159
GLS Shops about 70
Means of Delivery 7.815
Transport Routes 815
ISO 14001 Certification
 

ISO 14001 Certification

The GLS environmental management system is the basis for implementing the measures developed within the Think Green project and achieving the set objectives. From 2011 onwards, one after the other the companies of the GLS Group are obtaining certification, meeting the ISO 14001 standards. Italy is also awaiting certification.

AEO-F certification (full)

AEO-F certification (full)

Since 17th July 2013, GLS is an "Authorized Economic Operator" with the customs authorities. For us, safety and reliability in sending shipments is of primary importance and we have demonstrated it by obtaining the AEO-F certification (full). This certification represents a great advantage: being classified as low risk at customs, it contributes to streamlining customs clearance procedures, reducing checks and handling of GLS import-export shipments.

 
The GLS eco-footprint
 

The GLS eco-footprint

Every year, we collect and consolidate all data relating to our three target categories - emissions, resources and waste management - from more than 350 locations across Europe. The methodology used is based on the Greenhouse Gas Protocol and ISO 14064 and is verified externally by DEKRA. Our "Eco-Footprint" also provides the basis for calculating carbon emissions for each individual parcel shipped.

Environmental representatives

Environmental representatives

In European countries where GLS has a presence we have 22 local environmental representatives who work to ensure that the measures defined at group level are applied to the individual local realities. As local contacts, they promote the exchange of ideas and the best Think Green projects throughout the group, collecting data and results that are useful for measuring our Eco-Footprint.

 
ISO 14001 Certification
 

Quality and safety

Achieving the highest standards of quality to guarantee you an increasingly reliable and secure service is one of our main objectives. The quality we offer you is certified in accordance with UNI EN ISO 9001: 2015. Through standard controls and operating procedures we are able to continuously monitor and analyse our organisation in order to improve it, demonstrating responsibility and professionalism, without sacrificing the flexibility that distinguishes us. To be even more competitive and so that our services can guarantee the security of the goods entrusted to us, we have introduced some exclusive measures: bar code reading, use of coded cages, satellite system for vehicle surveillance, checks in places of transit and handling. All this allows us to locate your shipments at any time and to provide you with guarantees in terms of delivery times and security.