Terms and conditions GLS app

The GLS app is a service provided by GLS Denmark A/S, CVR no. 10549744, Kokmose 3, 6000 Kolding.

Contact Information:

Customer Service:
Phone: +45 76 33 11 11
Email: For written enquiries, please visit our website, www.gls.dk , and fill in the relevant contact form.

Data Protection Manager:
Email: data-protection@gls-denmark.com

These terms apply to our GLS app. There is no cost associated with using the app, and you can unsubscribe at any time. Please note that we process personal data in connection with your use of the GLS app, which you can read more about in our privacy policy . Some features require payment, for example if you wish to purchase a label in the app.

Terms of Use for the App

The GLS app is restricted to use by actual persons. You must be at least 15 years of age to use the app, and by downloading and using the app, you confirm that you are 15 years old or older.

Use of the GLS app is subject to these terms and conditions as well as any other terms and conditions etc. which you agree to in connection with competitions, completion of purchases or other related services.

When you create a profile, it is your responsibility to keep your email address and your contact information updated. The email address and the mobile number you provide must not belong to someone else. It is therefore not permitted to provide another person’s email address or mobile phone number.

You are responsible for all activity carried out via the GLS app on your phone. This means that you must keep your login information secure and private. We recommend that you use a unique password, which you do not use elsewhere. If your password or account is compromised, you should change your password as soon as possible.

Use of the app

You can use our app in the following ways:

• As a guest with a guest profile
• With a user profile with login

Before deciding whether to create a user profile with login or continue as a guest, you will have the opportunity to read our terms and conditions for use of the GLS app. You must also decide whether you wish to give consent to Firebase Analytics, Firebase Crashlytics and marketing consent.

Once you have affirmed your consent preferences, which you may change or withdraw at any time, you will have the opportunity to either create a user profile with login or continue as a guest with a guest profile. In both cases, you must accept our user terms. Once you have accepted our user terms, you will be assigned a user ID.

If you use the app as a guest with a guest profile, you will have access to the app's features (Track & Trace, label purchase, etc.) without the benefits that come with creating a user profile.

When you create a user profile, parcels will automatically be added to the GLS app based on the email and telephone number provided at the time of creation, or the information you subsequently enter via the function to add additional email or phone number.

When you're logged in, we automatically fill in your shipper details, including name, phone number and email when you buy labels. You'll also have the option to save your address for next time.

Additionally, with a created user profile, you will be able to view QR codes in the app when you purchase labels via the app. The QR code(s) will appear in the app, and these can be presented when submitting parcel(s) at the Parcel Shop. The Parcel Shop will scan the QR code and print a label for shipment of the parcel. If you continue as a guest with a guest profile in the app, you can still purchase labels, but you will not see QR codes in the app; they will be sent to the email address provided at the time of purchase.

When creating a profile, you must provide an email address and a phone number. After creation, you can access your profile and add additional email addresses and phone numbers. These must, as with the initial registration, be verified, and it is your responsibility to only provide your own information.

If you continue as a guest with a guest profile, you must manually add parcels into the app and validate the parcel in order to be able to follow the shipment history via Track & Trace in the app. You do this by entering the parcel number sent to you by email, as well as the postcode to which the parcel is being sent and whether you are the consignee or shipper of the parcel. Upon manual addition of parcel(s) in the app, it will then be possible to follow the shipment history of the parcel.

Communication with You

We send you service notifications regarding your parcel with the purpose of informing you, for example, when a parcel can be picked up at a Parcel Shop or delivered to your home address.

In the GLS app, you can also consent to receiving marketing by email, SMS and push notifications. You will then receive marketing about our product range and services, competitions, as well as events and other marketing initiatives. You may withdraw your consent in full or in part at any time via the profile function in the app, via the messages we have sent to you, or by contacting our customer service.

Termination and deletion of profile

How to delete your profile:

You can delete your profile at any time in our app via the 'Profile' page or by contacting us at data-protection@gls-denmark.com. If you wish to delete your profile through the app, you must:

• Access ‘Profile’, which can be found in the bottom right corner of the bottom menu
• In the top right corner of ‘Profile’, you will see a gear icon indicating settings for your profile
• Under settings, navigate to the tab ‘Delete profile’ and follow the instructions
• As soon as you confirm the deletion, we will delete your data and consents.

We reserve the right to suspend or delete your profile in case of violation of these terms and conditions, inactivity, unlawful acts, or acts that are not in line with GLS’ interests and values.

If you wish to file a complaint about a label purchased from us, you may file a complaint to: The Centre for Complaint Resolution at the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can submit a complaint via www.forbrug.dk .