A parcel is delivered to you or another member of your household. You sign for acceptance on the hand scanner of the driver.
GLS asks a neighbour if they can accept the parcel for you. If it's not possible, GLS will take the parcel back to the depot.
On the notification card you'll find the track ID. Use this number or the parcel number to track your parcel online.
GLS might undertake a second delivery attempt if the first one was unsuccessful.
Allow us to deliver your parcel at an agreed location, even when you’re not at home, e.g. in your garage or on your patio.
You can revoke a release authorisation at any time by sending an informal letter containing your signature to your GLS depot.
GLS delivers on working days. The delivery time of 24h is not guaranteed though, as traffic holdups can lead to delays.
