GLS driver delivers parcel smiling

How does a standard parcel delivery work?

A parcel is delivered to you or another member of your household. You sign for acceptance on the hand scanner of the driver.

GLS drivers delivers parcel when it's snowing

What if no one's present for the delivery?

GLS asks a neighbour if they can accept the parcel for you. If it's not possible, GLS will take the parcel back to the depot.

GLS driver left a notification card

GLS left me a notification card

On the notification card you'll find the track ID. Use this number or the parcel number to track your parcel online.

GLS drivers scans the parcel at the delivery

Second time around

GLS might undertake a second delivery attempt if the first one was unsuccessful.

GLS driver is delivering with a signature release authorisation

Signature release authorisation

Allow us to deliver your parcel at an agreed location, even when you’re not at home, e.g. in your garage or on your patio.

GLS depot on a sunny day

Revoke a release authorisation

You can revoke a release authorisation at any time by sending an informal letter containing your signature to your GLS depot.

GLS vehicles charging parcels at the GLS depot

Delivery and transport times

GLS delivers on working days. The delivery time of 24h is not guaranteed though, as traffic holdups can lead to delays.