Where's my parcel?
A woman prepares a package
 

There's no easier way to create your labels and pay for them online. Hand over your parcel to a GLS Parcel shop and away it goes.

Send a parcel
A child looks through binoculars

A parcel is delivered to you or another member of your household. You sign for acceptance on the hand scanner of the driver.

A smiling elderly couple in a swimming pool

GLS asks a neighbour if they can accept the parcel for you. If it's not possible, GLS will take the parcel back to the depot.

A smiling elderly couple in the kitchen

On the notification card you'll find the track ID. Use this number or the parcel number to track your parcel online.

A child with her dog

For professional customers: GLS will try to deliver your parcel to you a second time if no one was home on the first attempt.

For destination customers: If you are not at home, we will try to deliver your parcel to your neighbours. If this is not possible, we will deliver it to the nearest Parcel Shop in the driver's sector. Is there no available Parcel Shop? Then your parcel will go back with the driver and we will await your instruction.

a child with a bunny mask

Allow us to deliver your parcel at an agreed location, even when you’re not at home, e.g. in your garage or on your patio.

Fill in the proxy
A delivery man unloading his van

You can revoke a release authorisation at any time by sending an informal letter containing your signature to your GLS depot.

Find my depot
A GLS van in the sunny woods A GLS van in the sunny woods

GLS delivers on working days. The delivery time of 24h is not guaranteed though, as traffic holdups can lead to delays.