NOTICE - Customer Service

Dear Customers.

In connection with the current delivery period, our company's customer service line is busier than during the normal period. Therefore, if you are unable to reach a telephone operator, we kindly ask you to contact us by e-mail at or via the contact form at . At the same time, we kindly ask you to address your request to us only once and through one communication channel, repeated sending of requests will not speed up their processing.

Thank you for your understanding and cooperation!

Photo deliveryman with van in the city Photo deliveryman with van in the city

Would you like to send a parcel?

Send your parcels with us - order and pay easily and conveniently!

You can request your order online on our online GLS portal, designed for one-time direct shipping of parcels.

YOUR PARCELS are in the right hands with us.

NEW from GLS Slovakia – electronic confirmation of cash on delivery payment

Dear customers,

from April 2023, we issue a "Confirmation of Cash on Delivery" in electronic form and send it to the recipient of the parcel by e-mail, instead of the paper form issued by our courier.

We think ecologically and thus save up to 7 tons of paper per year.

If necessary, the cash on delivery confirmation can also be downloaded from the website , by default no later than the next working day after the delivery of the parcel GLS Slovakia.

GLS Slovakia

Great Britain Services

The Pick&ShipService & Pick&ReturnService services in the United Kingdom have been restarted.

SaturdayDeliveryService - Temporary suspension

We would like to inform you that we will suspend the SaturdayDeliveryService temporarily until further notice.

Depot pick-ups and drop-offs

In connection with the deteriorating situation regarding the COVID-19 pandemic, we are temporarily suspending the personal delivery and collection of consignments at our depots with effect from 7 January 2021 until further notice.


Shipment of parcels sent outside the EU

Goods destined for export from the EU are subject to customs supervision and possible customs controls.

Please contact us before the physical dispatch of the goods, several types of goods can no longer be transported through us to third countries.

To ensure smooth transport, it is necessary to send to GLS Slovakia on the day the parcel is shipped:

  • send to email the export declaration issued by the customs office and the corresponding invoice for the goods
  • enter customs data via the Customs Portal web application (request access data at the email address, enter the contact email and ID number).

Shipments that do not meet the above requirements will be sent without a refund of shipping costs immediately.

GLS van on the road

Brexit information

The customs status of the UK after the transitional period at the end of 2020 will depend on the ongoing negotiations and agreements with the EU.

GLS man in mask

Information on the Corona virus

Here you will find information on current developments about the Corona virus in relation to your parcel shipment.

What our customers are saying

GLS logistic company is focused, besides its high quality and promptness of deliveries, on its extremely low level of damaged deliveries.

Download the report See us on LinkedIN

We have been cooperating with GLS for several years, we have been convinced by the quality of delivery in every period, even in the period before Christmas, when courier companies have the biggest rush of shipments. The wide range of services also helps us to deal with collections from customers and offer us flexibility in delivering and collecting parcels in Slovakia and abroad."

Mgr. Ľuboš Baran,

Thanks to GLS Slovakia, we have increased positive awareness among our customers. I am happy for the communication and always promptly solved questions. I definitely recommend GLS as a partner to all e-shops in the field of logistics. If you want to prosper, GLS is the right choice.

Peter Dlhopolček, Kabelky Výpredaj

GLS is a professional company that has many benefits for its clients. The same IT integration in all countries enable easy development in many markets. The quality is definitively ensured. Communication is prompt and transparent. Our clients are happy that we work with GLS.

Michal Prochownik,

We are grateful for cooperation with GLS, they always deliver reliably the parcel to the customer. At the same time, we are looking forward to a low number of complaints.

Team ORIN Slovakia

When starting an online business, such as an e-shop, first of all you search for business partners with tradition in order to provide safe and complete parcel delivery.

GLS is a company with solid background and offers top services reaching beyond European borders which is extremely important for our expanding company.

Boris Gogola, CEO