Easy and convenient – that is most important for customers when shopping online.
PrivateDelivery is the ideal solution for private recipients, offering the possibility to fit the parcel reception to their daily routine.

Online shops booking PrivateDelivery for their customers offer an all-around positive shopping experience and therefore significantly enhance the client satisfaction.

GLS offers recipients two possibilities to conveniently receive parcels when PrivateDelivery has been activated:


When choosing the DepositService during the ordering process, the delivery driver will place the parcel at a defined location close to the recipients address – for example on a patio.

After the delivery, the recipient will be informed by e-mail. No signature is necessary to confirm the parcel receipt.


Individual delivery, selectable at short notice: with the FlexDeliveryService recipients are informed about the day and estimated delivery time for their parcel via e-mail.

If the parcel cannot be accepted at the given time, the recipient can choose from five alternative delivery options:

  • Delivery to a GLS ParcelShop (max 20 kg)
  • Grant a signature release authorisation
  • Delivery to a new address
  • Delivery to the same address on a specific date
  • Collection at a GLS depot

WeightLengthGirth + lenght
Max. 30 kgMax. 200 cmMax. 300 cm