ParcelShops are especially busy during peak season, and we know that many people look forward to collecting their parcels. Maybe it’s a Christmas present for someone special, or simply a parcel they’ve been eagerly waiting for.

The staff at the ParcelShop do everything they can to help parcels on their way. With a smile, a little patience, and a friendly tone, you can make a big difference to their working day. Because kindness is contagious and makes the ParcelShop experience more pleasant for both the staff and you.

5 small actions that make a big difference at the ParcelShop

A smile goes a long way

A smile is one of the safest investments you can make. It only takes a moment, but it can start a whole chain reaction of positivity.

“Hello” and “thank you” – two small words that make a big difference

A friendly hello and a thank you for the help are simple ways to show that you see the person behind the counter. It doesn’t take much, but it can mean more than you think.

Give others space at the ParcelShop

Is the person in front of you struggling to find their collection code? Give them a moment, and feel free to offer a helping hand. It helps keep the queue moving and makes the wait more pleasant for everyone.

Keep it friendly

Sometimes technology doesn’t cooperate, or a parcel takes a little longer to find. It can be frustrating when you just want to get on with your day. But you can be sure the staff are working hard and are just as keen to resolve the situation as you are. Make things easier for everyone with a simple “no rush” or “don’t worry about it.”

Be ready when it’s your turn

The queue moves faster if you have your parcel number and collection code ready when it’s your turn. Even if it only saves 10 seconds, those seconds quickly add up to many minutes over the course of a day.