FlexDeliveryService

Flexible Delivery

GLS informs the recipients in advance about the delivery of the goods sent and provides them with a wide range of options to choose from.

As soon as the ordered products are ready for shipment, the recipients receive an e-mail or a text message containing information about the future delivery of GLS shipments. The message contains all the important information about the shipment, the contact number of the customer relations department and a direct link to the GLS Delivery Management Menu.

The service is expressly requested by the GLS contract client (sender of the postal consignment). This online tool allows recipients to choose from a variety of delivery options. For example, they can select a new delivery date or a new address

On the morning of the delivery day, GLS sends a second email or text message containing a three-hour delivery interval to the recipient. The message also contains the courier's phone number. At this time, the GLS Delivery Management Menu can no longer be used.

First delivery attempt failed?

If the first delivery attempt was unsuccessful, GLS will automatically send a third email or text message to the recipient.

At this point, the individual recipient is again able to choose from the delivery options for the second delivery attempt from the GLS Delivery Management Menu.

Flexible Deliveries.

Receiving shipments becomes flexible, which makes sending goods to recipients less complicated. On the one hand, the number of requests and complaints sent to the sender decreases, and on the other hand, customer satisfaction increases.

Benefits for senders

Shipping to recipients is optimised.
High level of customer satisfaction.
Less effort for the customer relations department.

Benefits for recipients

Delivery information.
Estimated delivery interval is transmitted.
Delivery options can be easily selected.
Flexible receipt of goods without registration - simple and fast online.

Availability

We offer and provide this service exclusively in the case of commercial contracts concluded with legal persons. The service is expressly requested by the GLS contract client.

Available nationwide and to the following countries
AustriaBelgium
BulgariaCzech Republic
CroatiaDenmark
FinlandFrance
GermanyGreece
ItalyLuxembourg
United KingdomNetherlands
PolandPortugal
SlovakiaSlovenia
SpainHungary

Requirements

Obtain consent

By obtaining the mutual consent of the recipients for the transfer of e-mail addresses and mobile phone numbers - either through the terms and conditions or integrated in the steps to be taken to place an order.

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Send us the info

By sending GLS the e-mail addresses and telephone numbers of the recipients through the shipping system.

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Contact us

If the senders do not meet the conditions required for using the service, GLS will be happy to assist. Please contact us via telephone or complete our contact form, and a GLS representative will be happy to assist you as soon as possible.

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Delivery options - can be selected before shipment and after the first unsuccessful delivery attempt

Delivery to the same address on a certain day
Delivery to the same address on a certain day
Pick up from a GLS location
Pick up refusal
Delivery availability depends on the country of destination

Detailed procedure

Step 1: Information at the beginning of the shipment

Senders receive orders, prepare dispatches for shipment and transfer the usual shipping data to GLS via the shipping system - and additionally the email address and mobile phone number of the recipient of the prepared goods.

This way, the flexible delivery options for this shipment are activated. GLS informs the recipients by email or text message about the future shipment and estimated delivery interval.

GLS also sends a link that leads directly to the GLS Delivery Management Menu, where recipients can choose from several delivery options - and can influence the delivery of the shipped goods, according to their personal needs.

Step 2: Communication of the estimated delivery interval

When the courier scans the deliveries in the morning, a second email or text message, containing the exact date and delivery interval, is automatically sent to the recipient. The message also contains the courier's phone number. At this time, the GLS Delivery Management Menu can no longer be used.

Step 3: Delivery options from which the recipient can choose

If the first delivery attempt is unsuccessful, GLS automatically notifies the recipients by email or text message. The message contains a link that leads directly to the GLS Delivery Management Menu on the web page, where all shipping delivery options are available, and the recipients can again choose what happens next.

Compatible with these products

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The basic product for national supplies of goods.

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BusinessSmallParcel

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EuroBusinessParcel

GLS delivers goods to 41 European countries. The stable parcel network allows fast and secure delivery of shipments.

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EuroBusinessSmallParcel

The delivery of small and fragile goods is particularly safe with GLS - throughout Europe. Shipments are sorted separately and transported in special bags.

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