Data and Security

General Logistics Systems Denmark A/S and General Logistics Systems Express A/S are the Danish subsidiaries of General Logistics Systems B.V., Amsterdam.

This website provides information from GLS. Information on the website cannot replace specific advice about our products and services. Providing information does not create a contractual relationship with GLS. The information on the website is reproduced as accurately as possible, but GLS disclaims any responsibility for erroneous or incomplete information.

Privacy policy

This Privacy Policy applies to the website of GLS Denmark and GLS Express and all other websites belonging to GLS Denmark and GLS Express, unless otherwise stated. If you do not agree and accept this Privacy Policy, please refrain from using the website. By using this site, you accept the content of this Privacy Policy.

If you have any questions about our handling of your personal data, you can contact our Data Protection Manager in our legal department either via email or letter using the following information:

Data Protection Manager
Kokholm 3B
6000 Kolding
data-protection@gls-denmark.com

If you want to read more about how the GLS Group process personal data, please see: https://gls-group.eu/GROUP/en/data-protection

Personal data

Personal data include personal or factual data about a specific individual. This includes information such as name, address, and phone number. Information that cannot be linked to a specific individual—for example, favorite websites or the number of users on a site—is not considered personal data and is therefore not part of this Privacy Policy.

GLS provides parcel distribution and express delivery services to businesses and private individuals and is therefore subject to the rules of the Postal Act and Data Protection Regulation, as well as similar relevant legislation, in terms of confidentiality and protection of personal data. GLS uses technical and organizational security measures to protect personal data against loss or misuse.

Use of data

Recipient data transferred to GLS and the scanning of packages and proof of delivery (POD) are processed and recorded by GLS. GLS uses recipient data only to fulfill its contractual obligations.

Generally, only the sender and recipient of a package are entitled to receive information about the package. We only provide package information to third parties (e.g., TAX or other authorities) if the law prescribes it.

Data Archiving

Receipt for delivery, shipping, and recipient data are archived and recorded as prescribed by law. Archived data is only accessible to authorized personnel.

Each time you access GLS’s website, it is recorded. The stored data is anonymously analyzed for statistical purposes. Statistical reports are used to evaluate the use of GLS’s website. In particular, the order in which pages are visited and the path between pages are shown. This is intended to give GLS an idea of how the usability of the website can be further improved.

Password

GLS’s website is divided into an open and closed area.

The closed area is only accessible with an individual username and password. Here you will find, for example, advanced Track & Trace and our web-based printing program.

The open area includes, among other things, a contact form, limited access to Track & Trace, and searching for the nearest Parcel Shop. Personal data entered in contact forms such as name, street, zip code, location, etc., are necessary to process your inquiry and will not be disclosed to third parties. These data are stored for a minimum of 3 months, after which they are deleted.

Apps

Features and limitations of Bring Your Own Device (BYOD) to GLS’s Parcel Shop App, operated by Parcel Shop employees.

How GLS uses information and features through your device:

• Network status: Checks when the app goes offline. It is not possible to access the app without an internet connection.
• Connection to the net: Sending events and receiving package data.
• Camera: On BYOD, the camera is used as a scanner and the flashlight is used to illuminate barcodes if there is not enough light.
• Permission to use location: GLS requires that location services be turned on to ensure that parcels are not delivered outside a Parcel Shop’s geofencing area.
• Battery info: The app displays battery status on the information page.
• Receive Boot Complete: Allows restoration of the Parcel Shop’s geofencing, which has previously been monitored.

Recording of phone calls

We will record incoming phone calls to our customer service for employee training purposes unless you opt out.

You can read more about how we process your data here .

Parcel data

Purpose/general description of the processing of data

It is necessary for GLS to fulfill our part of the contract we have entered into with you in connection with the shipment or receipt of a package or when using the "Where is my package" function on GLS's website.

We also process the collected data to ensure operation and for statistical purposes, where we strive to offer you better quality. For example, we may want to optimize the routes our drivers take.

We use parcel information for delivery and handover of the parcel to you depending on the chosen delivery method, including via a Parcel Shop, as well as parcel number for inventory management in a Parcel Shop pursuant to Article 6(1)(f) of the data protection regulation.

We may process your name, email address, and package number to send you invitations to make user reviews if we have been responsible for delivering a package to you. We send the invitation based on our legitimate interest in being able to receive feedback that enables us to improve our service and offerings, pursuant to Article 6(1)(f) of the data protection regulation.

When you have had telephone contact with our customer service, we may process your name and phone number to collect information about your opinion and satisfaction regarding the service you have received from us, by contacting you if you have not objected to being contacted for such purposes. We use this information and other information related to your inquiry to ensure the quality of the service we provide. This processing occurs on the basis of our legitimate interest in being able to receive feedback that enables us to improve our service and offerings, pursuant to Article 6(1)(f) of the data protection regulation.

Categories of personal information

When we send a package from a recipient to a sender, we process information about both. Whether you are the sender or recipient, we process the following information about you:

• Name
• Adress
• Phone number
• E-mail
• Parcel number

And on the recipient:

• Signature

We also create scanning data about the parcel, which we pass on to both the sender and recipient. In our Parcel Shops, we use the parcel number for delivery and handing over the parcel to you and for inventory management.

Customs

When you receive or send a package to a country where VAT and customs duties may be imposed, we also process information about the package's contents and value.

Categories of recipients

We share your information with our subcontractors, who are responsible for the distribution of parcels.

If you send a package that crosses Denmark's borders, we share your data with other GLS countries and in some cases also our network partners in the relevant country. These entities are separately data controllers, this can also include insecure third countries.

We send the recipient's signature and scanning data back to the sender as proof of delivery.

We share parcel data with the Customs authority in case there is suspicion of a violation of the Customs Act.

If you want to see how other GLS countries process your data, you can find it on GLS Groups Data Protection page: https://gls-group.eu/GROUP/en/data-protection

We share your information with service providers, including, for example, providers of IT solutions and solutions used for collecting statistics, managing user reviews, and conducting customer satisfaction surveys.

GLS transfers personal data about you to third parties in countries outside the EEA. In this regard, we ensure a transfer basis (e.g., EU Commission Standard Contractual Clauses, adequacy decision, etc.) and an adequate level of protection. If you have any questions in this regard, you are always welcome to contact us for further information.

We may need to disclose personal data to third parties such as authorities or the police in connection with the investigation of crime, or if we otherwise have a duty to disclose such information under legislation or authority decisions.

Legas basis for processing data

We process standard package data based on the contract we have with the sender.

Customs data we process according to the rules that apply to customs and VAT.

When we process data for statistics, it is based on a legitimate interest, where we want to optimize our route planning, need for parcel shops, etc., so that we can always provide a faster and better service to you.

We use parcel data for inventory management that enables us to improve our service and services, cf. Article 6 (1) (f) of the General Data Protection Regulation.

We send invitations for user reviews and conduct customer satisfaction surveys based on our legitimate interest in being able to receive feedback that enables us to improve our service and offerings, pursuant to Article 6(1)(f) of the data protection regulation.

If you want to object to our processing of your address, you should contact our legal department.

Storage and Deletion

We process your personal data only as long as it is necessary to fulfill the purposes of the processing. After that, we delete your personal data.

We store package data for 13 months, after which the purpose expires and these data are then deleted.

Customs data we delete after 5 years due to the accounting law.

Newsletter

By signing up for GLS's newsletter, you consent to GLS contacting you by email with news or other relevant marketing materials. GLS records the name and email address at the time of signing up for the newsletter. Only a few, relevant individuals have access to the list of registrants.

You can revoke your consent at any time at the bottom of the sent emails.

Complaints and rights

This section elaborates on what rights you have and how you can exercise them at GLS.

How can I see the information you have about me?

You have the right to ask us about the information we have about you.

If you want to see the information we have, you should contact our Legal Department, see contact information above. Please note that we may ask for identification so that your personal data are not disclosed to someone else.

How can I stop the use of my information?
If you believe we should stop using your information, you should contact us.

You should be aware that we may still have a valid reason to process information about you. We treat all requests separately and will return with a decision.

If you want to make use of your right to object, you should contact our Legal Department, see above. Please note that we may ask for identification to prevent any doubt about who you are.

How can I have the information about me deleted?

You can ask us to delete the personal information we have about you.

It is not certain that we can delete all the information we have about you. Sometimes we must keep the information according to the law or we have a contractual obligation with you or someone else. In those situations, we will consider how we can limit the processing.

If you want to have information about you deleted, you should contact our Legal Department, see above.

Can I have my information corrected?

If you believe that we are processing incorrect information about you, you can ask us to correct them.

It is not always possible for us to correct all information. We cannot, for example, correct package data, as the package has already been sent and we cannot change the information on it.

If you want to have your information corrected, you should contact our Legal Department, see above.

Are decisions made based solely on automatic processing?

We never make decisions based solely on automated processing or by using artificial intelligence.

Can I complain about your processing of my data?
If you are not satisfied with the way we process your information, you have the right to complain to the Data Inspectorate. You can find their contact information at www.datatilsynet.dk .

Updated on October 16, 2024