Track your shipment with the tracking number
Track your parcel online at any time: All you have to do is simply enter one or more parcel numbers.
You can also track your shipment in real time using a Track ID, which can be found on every notification card.
In many countries, GLS provides delivery information in real-time.
I will be ABSENT at the delivery address. What can I do to receive my shipment?
If you think you are going to be absent at any time during the approximate delivery time slot, we suggest you receive your shipment at one of our more than 6.300 convenience points Parcel Shop GLS collection points. It is very simple!
- Access the tracking of your pending shipment
- Click on “Pick up at convenience point“.
- Select the Parcel Shop where you want to pick up your shipment and click on “Pick up at this Parcel Shop“.
- Pick up your parcelat the requested collection point when the status shows "Deposited at Parcel Shop".
Receive your shipments safely by taking advantage of the long opening hours of the shops associated with our network of Parcel Shops GLS. Locate your nearest GLS convenience point.
The status “Label created” appears in my shipment and it hasn’t changed for several days. What happens?
The sender of your shipment has sent us the information about it, but has not yet delivered it to us. It is not yet in our network or in any of our facilities, so we suggest you contact your provider so that they can provide you with more information. Unfortunately, from GLS we cannot offer you information on delivery times of the shipment until we have it physically.
What time will my shipment be delivered?
In the tracking of your shipment, you can check the time slot once your shipment is “On delivery”. Even so, the delivery time slot is indicative since it will depend on the route of the delivery driver. If you have a shipment pending arrival and you estimate that you will have little availability to receive it, we suggest you select the option “Pick up at GLS Parcel Shop” and choose a point of convenience within the postal code of the destination address.
Through the “ My GLS ” app, you can also carry out these procedures to track your shipments quickly and intuitively.
Me envían un pedido con GLS ¿Cuánto tarda en llegar mi paquete?
Generally, domestic shipments are delivered within 24 working hours (excluding islands) once we receive the parcel in our network. Standard delivery time for Europe is 24 to 96 hours.
Delivery is made from Monday to Friday from approximately 9am to 8pm, except for SaturdayExperess deliveries, in which case delivery is made on Saturdays before midday.
Remember that you can track your shipment through the “ Shipping Tracking ” page to find out where and when your parcel is expected to be delivered.
My question is not here, where can I get more information?
Redirect your parcel
If GLS cannot deliver your parcel to you personally, your neighbour or a nearby Parcel Shop for your collection, you can choose what happens next. Parcel redirection and the fulfilment of the chosen options are free of charge.
Notification card
If GLS cannot deliver your parcel to you personally, your neigbour or a nearby Parcel Shop you collection, you can choose what happens next. Parcel redirection and the fulfilment of the chosen options are free of charge.