Convenient parcel redirection – the choice is yours

If you cannot take receipt of your parcel yourself, you can ask for it to be redirected or select one of many other delivery options. This free service offers you maximum flexibility and control.

This assumes, however, that you have already received a notification card, or parcel notification email. Our parcel tracking system offers you a practical way to check which delivery options are currently available for your specific parcel.

Notification card
 

On the notification card left for you by the GLS delivery agent after the first delivery attempt, you will find the Track ID. You can use this Track ID to check the available delivery options and select one accordingly.

Parcel tracking
Family looking at a tablet

If GLS cannot deliver your parcel to you personally, your neighbour or a nearby Parcel Shop for your collection, you can choose what happens next. Parcel redirection and the fulfilment of the chosen options are free of charge.

Parcel redirection
 
GLS driver delivering parcels
 

Have you received a parcel notification from GLS by email? In this case, you can choose to redirect the parcel or select an alternative delivery option. To do this, you just need to click the delivery options specified in your email.

FlexDeliveryService

The choice is yours – All delivery options at a glance

GLS emplyees in the hub

Not at home during the day? Then get your parcel delivered to a different address. Use the FlexDeliveryService provided by the parcel shipper.

Our responsibility

Once you receive the notification with the information of your shipment, you can select the collection option at your nearest point of convenience. Take advantage of its long opening hours. Your Parcel Shop collection point will receive your shipment and keep it for you for 7 calendar days.

Security advice

Do you want your shipment to be delivered before noon or on Saturday? The sender of your shipment must choose the GLS Express when sending the parcel and can choose the type of service according to your needs. Among other options, you can choose delivery before 8:30 am or before 2:00 pm.

 

Adapted deliveries to the recipient’s needs

Information
Information
Shipping tracking
Shipping tracking
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