Receiving parcels - all services for recipients

Waiting to receive a shipment from GLS? We offer you several flexible delivery solutions, choose the one that best suits you. If you wish, you can ask for your shipments to be delivered to one of the more than 7,700 collection points in our Parcel Shop and Parcel Lockers GLS network.

Easy tracking of your shipment - receive parcels with GLS Spain

Receive your parcel in a fast and safe way. With GLS Spain, domestic shipments are delivered in approximately 24 working hours, depending on the volume of shipments and the time of year.

Thanks to the shipment tracking system, you can stay up-to-date with where your parcel is at any time. All information regarding the latter is on our " Shipment Tracking " page. If you are not at home at the time of delivery, you can choose from a number of alternative options, such as delivery to one of our Parcel Shop GLS convenience points.

Carry out up-to-date tracking of your shipment.

Customer Service GLS Spain
 

We have a Customer Service team responsible for managing the queries we receive from recipients. You can contact us through our form, or by DM through our social networks. This service is free and available from Monday to Sunday from 9am - 6pm. If you have a query outside these hours, please write to us and we will respond to you during our normal opening hours. In addition, you can contact us by phone at number 91 080 62 29 from Monday to Friday from 9am to 2pm, and from 4pm to 7pm.

Shipment status enquiries
A GLS driver deliver a parcel in the back of a delivery van.

Carry out your national and international shipments with the most extensive logistics network in Europe. Request additional information about the shipping services rates which best suits your business model.

Authorization document
Mensajero de GLS Spain

When you receive notification of the shipment through GLS, you can choose the delivery options available according to the service contracted by the sender. Among them, you can request collection at one of our more than 7.700 collection points or at the GLS agency responsible for delivery. Take advantage of their long opening hours to pick up your parcels.

Tracking shipments
Customer Service GLS Spain
 

If the reception is not possible, we will take the parcel to the Parcel Shop closest to your home so that you can pick it up during the 9 calendar days following the day of delivery. If delivery to the collection point is not possible, the delivery person will make a second delivery attempt.

You can find information about your parcel on our "Shipping tracking" page.

In addition, the delivery person will leave you a note of passage with the information of your shipment. In this passage note, you will find the GLS tracking number for tracking.

Check out our frequently asked questions for more information on tracking your shipment or send us your enquiry.

Frequently Asked Questions