In the tracking of your shipment, you can check the time slot once your shipment is “On delivery”. Even so, the delivery time slot is indicative since it will depend on the route of the delivery driver. If you have a shipment pending arrival and you estimate that you will have little availability to receive it, we suggest you select the option “Pick up at GLS Parcel Shop” and choose a point of convenience within the postal code of the destination address.

Through the “ My GLS ” app, you can also carry out these procedures to track your shipments quickly and intuitively.

Generally, national shipments are delivered within a standard period of 24 working hours (excluding islands) once we receive the package in our network. The standard delivery time for Europe is between 24 and 96 hours.

Deliveries are made from Monday to Friday during regular hours, approximately between 9 AM and 8 PM, except for shipments with the ExpressSaturday service, in which case delivery is made on Saturdays before noon.

Remember that you can track your shipment through the "Track & Trace " page to find out where your package is and when it is expected to be delivered.

If you think you are going to be absent at any time during the approximate delivery time slot, we suggest you receive your shipment at one of our more than 6.300 convenience points Parcel Shop GLS collection points. It is very simple!

• Access the tracking of your pending shipment
• Click on “Pick up at convenience point“.
• Select the Parcel Shop where you want to pick up your shipment and click on “Pick up at this Parcel Shop“.
• Pick up your parcelat the requested collection point when the status shows «Deposited at Parcel Shop«.

Receive your shipments safely by taking advantage of the long opening hours of the shops associated with our network of Parcel Shops GLS. Locate your nearest GLS convenience point.

The sender of your shipment has sent us the information about it, but has not yet delivered it to us. It is not yet in our network or in any of our facilities, so we suggest you contact your provider so that they can provide you with more information. Unfortunately, from GLS we cannot offer you information on delivery times of the shipment until we have it physically.

Through the " Track & Trace " page, you can track your package at any time. Please note that we use different distribution centers, so the route is not always direct.

• National e international shipments: To find out where your package is, simply enter the GLS tracking number and the destination postal code.

If you do not have the tracking number, we recommend contacting your provider to obtain this information.

Statuses that a shipment goes through:

Labed created. Pending pick up by GLS. We have received the pre-registration of your shipment but we have not yet received it physically at our facilities.

Parcel picked up by GLS. We have received your shipment at a point in our network and the shipping process to its destination begins.

In transit. Your shipment has arrived at another agency by mistake, and that means a delay in the delivery time of approximately 24 hours.

Out for delivery. Your shipment will be delivered to you according to the conditions of the service and delivery route. Check the “ FlexDeliveryService ” options available in your shipment which will be respected as far as possible, taking into account the route of the delivery person. Furthermore, live tracking will be activated when will be lees than 10 stops to arrive.

Delivered.

Shipments contracted with the EconomyParcel service will have only one delivery attempt. If the delivery is unsuccessful, the package will be redirected to the nearest Parcel Shop for collection.

Depending on the service contracted by the sender/provider, the shipment may have a second delivery attempt. If the package is not delivered after the second attempt, it will be held at the local GLS agency. After 7 calendar days from the first attempt, it will be returned to the sender.

To modify the delivery address once the package is in our network, you must contact your provider to authorize GLS to make the change. If the modification involves a change of postal code, delivery may be delayed by one additional business day from the moment the request is approved.

Remember that, if you prefer, you can choose the nearest GLS agency to pick up your shipment. You can also select one of our more than 6,300 GLS Parcel Shops to receive your packages and take advantage of their extended opening hours.

If you want to cancel an order that has been shipped to you with GLS, you must contact your supplier to inform GLS of the cancellation of the shipment. In the event that this process has been delayed by your supplier and a GLS delivery person shows up to make the delivery, you must refuse receipt and let them know about the cancellation.

With GLS, you can receive your shipments at more than 6,300 convenience points in our Parcel Shop network Their extensive timetables allow them to adapt to the day-to-day life of GLS recipients. To arrange this, complete the following steps:

• Enter the “ Shipment Tracking” page by entering the tracking number and the destination postal code. The tracking number has to be provided by the supplier.
• Click on the button “Pick up at Parcel Shop”
• Select the nearest ParcelShop and click on “Divert”

Remember to go to the Parcel Shop when your shipment shows as “Delivered” on the tracking page, during the Parcel Shop’s opening hours and with your official identification document.

If your parcel has damage to the packaging, you can refuse to accept it. GLS will return the parcel and inform the sender. If it is the content that is damaged, please contact the sender directly. GLS cannot and should not review the contents of parcels.

We recommend that the first thing you do is check the status of your parcel on the “ Tracking ” page. Enter the tracking number and postal code if it is a domestic or internation shipment.

If you were away from the delivery location and you have a waybill that the delivery person left for you, the waybill will tell you where the delivery is.

If the information provided is insufficient, you can contact us through our web form or by private message through our official Customer Service channels, sending us the tracking number to expedite the process:

Facebook: GLSSpain

X: @GLS_clientes

Instagram: @gls_spain

You can also call us on our hotline +34 91 080 62 29 . GLS will be happy to answer your questions. Please have the tracking number handy for easy handling.

If you are awaiting a delivery with CashService (Cash on Delivery), the courier will deliver it to your home to settle the payment. This must be in cash and its maximum value will be €1,500.

At the time of payment, you will get a receipt for the amount paid.

You can contact us through our Customer Service Centre:

Web form: Enquiring about a shipment

Phone +34 91 080 62 29