Accessibility Statement

of
General Logistics Systems Spain S.A.
C/Ingeniero Torres Quevedo, 1
28022 Madrid (Spain)

• Websites: www.gls-group.com/ES/
• Telephone: +34 91 080 62 29
• Email: accesibilidad@gls-spain.com

Introduction

General Logistics Systems Spain S.A. (GLS) provides parcel transport services nationwide in Spain and internationally in cooperation with its partners. GLS strives to make these services accessible through its website, in accordance with the European Accessibility Act (EAA).

This accessibility statement applies to the website www.gls-group.com/ES/ .

Legal Requirements

The legal requirements derive from the European Accessibility Act (EAA), in force as of 28 June 2025, as well as from Law 11/2023 of 8 May, transposing European Union Directives on the accessibility of certain products and services (...), which transposes Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services.

Compliance with Accessibility Requirements

The website www.gls-group.com/ES/ complies with the requirements established by Spanish and European accessibility regulations.

Functional performance criteria

We offer various modes of operation to ensure that our products and services can also be used by people with physical, sensory, or cognitive disabilities. This includes:

Visual alternatives: All content is accessible without reliance on color differentiation, and text alternatives are available for users with visual impairments.
Auditory alternatives: Our features do not require auditory abilities and provide enhanced options for people with hearing impairments.
Manual interaction options: Our digital content can be used without fine motor control or significant muscular strength in the hands.
Protection against visual stimuli: We avoid visual stimuli that may trigger photosensitive seizures.
Support for cognitive disabilities: We ensure the provision of functionalities that support users with cognitive disabilities, making usage as simple as possible.
Privacy when using accessibility features: All accessibility features ensure the privacy of our users.

Through regular reviews and adjustments, we ensure that our digital offerings comply with legal requirements and are continuously improved to guarantee a high level of accessibility and security for all users.

The assessment was carried out through an internal self-evaluation based on the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Reporting Barriers, Feedback, and Contact Information

Have you identified any barriers to accessing content on www.gls-group.com/ES/ ? If so, please do not hesitate to contact us. We appreciate your feedback and will strive to remove the reported barriers as soon as possible, within the limits of our technical and financial capabilities.

Please indicate the page and the function where you encountered the barrier. Simply copy the link from your browser’s address bar.

You can report barriers through the following channels:

Email: accesibilidad@gls-spain.com
Postal address:
General Logistics Systems Spain S.A.
C/Ingeniero Torres Quevedo, 1
28022 Madrid (Spain)

If you believe that our digital services are not accessible and we have not responded adequately to your feedback, you may contact the competent authority, in this case the Directorate-General for Disability Policies of the Ministry of Social Rights and the 2030 Agenda.

This authority will investigate whether the legal accessibility requirements have been breached and may take appropriate measures.

Contact details of the competent authority:

Directorate-General for Disability Policies. Ministry of Social Rights and the 2030 Agenda
Paseo del Prado, 18–20
28014 Madrid
Email: accesibilidad@dsca.gob.es

Date of Creation of This Accessibility Statement

This statement was created on 27 June 2025.

It has been drafted with the utmost care and is regularly updated to comply with current requirements and standards. However, the possibility of errors cannot be completely ruled out.

If you detect any errors in this statement, please inform us using the contact methods indicated in the “Reporting Barriers” section.

Last updated: 2 September 2025.