GLS Poland received the prestigious Firma Przyjazna Klientowi (“Customer Friendly Company”) 2018 certificate. The award is based on an independent opinion survey conducted among a representative group of customers.

Customers rated mainly the communication and cooperation of a company, overall satisfaction with its services, as well as their own likeliness of recommending it to others. In all key areas, GLS Poland achieved around 90% positive scores, again obtaining the Firma Przyjazna Klientowi certificate. The highest marks received were for: clear and transparent offers, a wide range of services, employees' friendliness and competence, including work culture and punctuality of delivery drivers.

Survey participants rated the IT solutions provided by GLS highly as well. The vast majority of customers declare that the operating systems run smoothly, are stable and intuitive to use.

GLS Poland also received a prestigious award in the category "Domestic express service" as part of the Logistics Operator of the Year 2018 survey, in which the companies were evaluated by their key clients.

More information (in Polish)

For further reading: GLS Poland is “Logistics Leader 2018”

GLS Poland’s work schedule for Easter and the May bank holiday weekend helps you plan your shipments.

Parcel shipment

20th April (Holy Saturday)

On this day, only deliveries with SaturdayService are carried out.

No collections are made.

The hotline is available from 7 a.m. to 3 p.m.

22nd April (Easter Monday)

Bank holiday for all GLS depots and the hotline.

1st May (Wednesday)

Bank holiday for all GLS depots and the hotline.

2nd May (Thursday)

All depots operate as usual in respect of collection and delivery.

The hotline is available from 7 a.m. to 7 p.m.

3rd May (Friday)

Bank holiday for all GLS depots and the hotline.

4th May (Saturday)

On this day, only deliveries with SaturdayService are carried out.

No collections are made.

The hotline is available from 7 a.m. to 3 p.m.

International bank holidays

19th April (Good Friday)

Bank holiday in countries such as: Germany, Denmark, Spain, Great Britain, Latvia, Portugal, Sweden and Slovakia.

22nd April (Easter Monday)

Bank holiday in the majority of European Union countries.

Customer-friendly: To increase visibility, 100 pilot shops out of a total of over 1.500 ParcelShops of GLS Poland are renamed Szybka Paczka. The others are to follow if the results are positive.

The shop-in-shop service for private clients and recipients is well-received throughout Poland. Since some customers have had difficulties recognizing the ParcelShops due to the English name, GLS Poland responds to their needs by rebranding 100 pilot shops.

The brand Szybka Paczka, meaning fast parcel, is already known by many Polish customers. Founded in 1998, it used to be Poland’s express service that later became GLS Poland.

Szybka Paczka is to evoke direct associations with the services provided by GLS, i.e. with the fast delivery of parcels.

Go to ParcelShop/Szybka Paczka finder

International e-commerce simplified further

Italy, Portugal, Finland and Bulgaria have recently been added to the international FlexDeliveryService. The number of countries connected across borders via the service thus rises to 21.

Web shops and their customers, in particular, benefit from the international connection via the service, as delivery according to the recipient’s choice rounds off a shopping experience abroad. No matter in which of the affiliated countries online shoppers order goods – GLS will inform them about the delivery in their native language.

Delivery according to choice

Depending on the country in question, recipients will then have various options to manage the time and location of their delivery. GLS or the network partner in the country adapts flexibly to the needs of recipients. This includes, for example, parcel delivery on a desired day, forwarding to a different address or the delivery to a selected ParcelShop.

A pan-European service

In addition to the 21 countries connected in all directions, the FlexDeliveryService has already been set up for export parcels to Greece. GLS is preparing to connect further countries.

More about FlexDeliveryService

GLS expands support for e-commerce customers by cooperating with the IDEAerp.

GLS is constantly working on new solutions for its customers. By supporting IDEAerp – a cloud-based ERP system focused on e-commerce companies – GLS Poland further improves its service for business customers.

The cooperation with IDEAerp allows GLS customers to automate the parcel shipment process in order to minimize errors associated with using multiple different systems. It also reduces the workload by allowing for simple label generation and parcel tracking from within IDEAerp.

IDEAerp users can become GLS customers and profit from fast delivery times within Poland and across Europe.

More information on becoming a GLS customer

IDEAerp

GLS received the prestigious award in the category "Domestic express service”. The ranking is determined by the TSL sector’s key customers.

The award is based on a customer satisfaction survey, which provides information on the scope and quality of logistics services offered on the market. The survey is conducted annually by Data Group Consulting and Eurologistics Publishing. In the 17th iteration of the award, GLS Poland received the highest rating out of 29 logistics operators on the Polish market for several services. Among these were financial services (general), online payments, guaranteed delivery time the next day and four others.

Key customers of GLS also recognised the high standard of service in the field of computerisation and integration of operational and logistics systems. Since joining the survey in 2013, GLS Poland has been awarded every year.

This year, GLS Poland was also included in the top of the Top500 ranking of "Manually Managed Logistics Companies”.

More information (in Polish)

With the extension of the depot in Kraków and a new site in Brodnica, GLS Poland strengthens its network.

Extension in Kraków

In Kraków GLS has expanded its depot by 2973 square meters of warehouse and 209 m2 of office space. There are 94 new loading and 6 unloading gates. The location is ideally connected to main roads and further strengthens GLS Poland’s network in the region.

New depot in Brodnica

The new depot in the North Central Poland started operations in time for the autumn and Christmas period. Brodnica is situated near the national road number 15, which leads directly to the regional GLS hub in Bydgoszcz.

The GLS-owned site in Brodnica is the parcel service provider’s 36th depot in Poland. The building is tailor-made for the needs of GLS. It has 144,52 square meters of office space, 697,48 square meters of warehouse space. Furthermore, it offers three reloading gates for trucks and 24 courier gates for delivery vans. About 2100 parcels will be handled daily.

More about the GLS network

GLS Poland’s work schedule for Christmas and New Year’s Eve provides you with information and helps you to plan your shipments.

Opening hours and hotline availability

Parcel shipment

If you have any questions or comments, please contact your local GLS Customer Service.

The new InfoCourierService provides delivery information for recipients. It also enables them to directly contact the delivery driver to coordinate delivery details.

It couldn’t be easier: The sender of a parcel – for example an online shop – books the new service and sends the recipient’s phone number to GLS. On the day of the parcel’s delivery, an SMS is sent to the recipient, announcing the upcoming delivery. If the shipment is a cash on delivery parcel, the SMS also informs the customer of the amount to be paid upon delivery.

The SMS also transmits the cell phone number of the respective delivery driver. So, if the recipient wishes to arrange details with the delivery driver, they can make direct contact. There is no need to call the sender or the GLS hotline.

Beneficial for all parties involved

On request, the delivery driver can for example deliver the parcel to a certain neighbour if nobody will be at home to accept it. The courier can also contact the recipient should he or she have a problem with the delivery – maybe because of an incomplete address.

As a result, the InfoCourierService will in many cases shorten the delivery time. It will reduce the number of enquiries sent to senders’ customers’ service. And it will contribute to the satisfaction of online shoppers.

Fake online shops are a common scam. They usually require payment in advance and do not deliver the ordered goods. A fake shop is typically online just for a short time.

Online shoppers should consider the following tips:

• pay attention to the address of the website.
• check the name of the store in a search engine to find reviews.
• verify the company's RGON, NIP and KRS database as well as the registered office address with help of a search engine. These information can be found in the footer at the bottom of the website.
• compare prices and be sceptical when products are offered very cheaply.

Please be cautious of scams, especially during the Christmas period.

Safety advice