GLS sends e-mails to customers only for related business needs like parcel shipping instructions or information about delivery status. GLS will never demand any payment by e-mail using Credit Cards, online payment systems or bank transfers.
Indicators for fraud e-mails:
- E-mail subject that should build on pressure or threatens with consequences for the recipient
- Spelling mistakes and informal speech
- Sender addresses from @gmail, @gmx, @yahoo or other private email addresses which are not originated from GLS
To effectively combat fraudulent e-mails, send the suspicious e-mail as an attachment* to email@example.com. Of course you can also provide us with screenshots, URLs to suspicious content, or other evidence which can be helpful to identify the fraud. Forwarding a message is often not sufficient because important e-mail data will be lost. Therefore, sending the original e-mail as an attachment is the most accurate evidence.
*Saving an e-mail is possible with almost any e-mail program or web service. Mostly there is an option "Save e-mail as".