Customer Information
Always in the know - key information for GLS customers at a glance.
Current security advice
It comes again and again to fraud attempts, with which criminals abuse the name GLS to get at data or to swindle money. Here you will find current security information. Please note: GLS is not liable for damages caused by fraudulent activities of third parties who misuse the name GLS.
Toll traffic
Considerable costs arise for the use of traffic routes. GLS is also affected by these. GLS is not responsible for these costs and can neither totally avoid nor compensate them. Therefore a part of the costs must be passed on to its customers. They are listed separately in invoices as "Toll traffic National" or "Toll traffic International" respectively. This contains the usage of toll roads in local and long-distance transport as well as an additional component for traffic for the national and international parcel dispatch.
GLS Group successfully recertified
The quality and environmental management system of the GLS Group has been recertified in Europe for another three years – in accordance with ISO 9001 and 14001. GDP certification has also been confirmed in five GLS countries, and a new GDP seal has been added for Spain.