Customer Information

Always in the know - key information for GLS customers at a glance.

GLS contactless delivery
 

Information on the Corona virus

Here you will find information on current developments about the Corona virus in relation to your parcel shipment.

Information on Corona virus
GLS delivery van on city street

Index-oriented surcharge Diesel

GLS charges an index-oriented surcharge (%) "Diesel" because of the fluctuation of the crude oil prices which has a significant impact on the transport costs.

The current percentage is 9.5 %.

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GLS delivery drivery rings the bell at a private address
 

Current security advice

It comes again and again to fraud attempts, with which criminals abuse the name GLS to get at data or to swindle money. Here you will find current security information. Please note: GLS is not liable for damages caused by fraudulent activities of third parties who misuse the name GLS.

GLS security advice
GLS delivery van drives along a lake with mountains in the background

Intra-Community supplies exempt from VAT

Deliveries within the European Community are generally exempt from VAT. For the purpose of proving the VAT-exempt intra-community delivery GLS provides the consignors with the so-called GLS Track & Trace log.

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GLS truck on the motorway
 

Toll traffic

Considerable costs arise for the use of traffic routes. GLS is also affected by these. GLS is not responsible for these costs and can neither totally avoid nor compensate them. Therefore a part of the costs must be passed on to its customers. They are listed separately in invoices as "Toll traffic National" or "Toll traffic International" respectively. This contains the usage of toll roads in local and long-distance transport as well as an additional component for traffic for the national and international parcel dispatch.

GLS Group successfully recertified

The quality and environmental management system of the GLS Group has been recertified in Europe for another three years – in accordance with ISO 9001 and 14001. GDP certification has also been confirmed in five GLS countries, and a new GDP seal has been added for Spain.

Learn more in our Newsroom