Customer Information

Always in the know - key information for GLS customers at a glance.

Motorway construction site in the Kassel area causes disruption from 17.9.

Dear customers

The A7 motorway in the Kassel area will be partly closed for around four weeks from 17 September due to construction work. Traffic will be completely moved to the northern lane, so that considerable obstructions are to be expected due to the narrowing of the lane.

In order to minimise the impact as much as possible, we are adjusting routes and departure times and deploying additional vehicles. Nevertheless, some delays may occur in the coming weeks.

Please inform your recipients if necessary. Thank you very much.

GLS contactless delivery

Information on the Corona virus

Here you will find information on current developments about the Corona virus in relation to your parcel shipment.

 GLS delivery van on city street

Index-oriented surcharge Diesel

GLS charges an index-oriented surcharge (%) "Diesel" because of the fluctuation of the crude oil prices which has a significant impact on the transport costs.

The current percentage is 9.5 %.

GLS delivery drivery rings the bell at a private address

Current security advice

It comes again and again to fraud attempts, with which criminals abuse the name GLS to get at data or to swindle money. Here you will find current security information. Please note: GLS is not liable for damages caused by fraudulent activities of third parties who misuse the name GLS.

GLS delivery van drives along a lake with mountains in the background

Intra-Community supplies exempt from VAT

Deliveries within the European Community are generally exempt from VAT. For the purpose of proving the VAT-exempt intra-community delivery GLS provides the consignors with the so-called GLS Track & Trace log.

GLS truck on the motorway

Toll traffic

Considerable costs arise for the use of traffic routes. GLS is also affected by these. GLS is not responsible for these costs and can neither totally avoid nor compensate them. Therefore a part of the costs must be passed on to its customers. They are listed separately in invoices as "Toll traffic National" or "Toll traffic International" respectively. This contains the usage of toll roads in local and long-distance transport as well as an additional component for traffic for the national and international parcel dispatch.