Corporate information

General Logistics Systems
Germany GmbH & Co. OHG

GLS Germany-Straße 1 - 7
36286 Neuenstein


Authorised representatives:
Personally liable participators:
GLS Beteiligungs GmbH, represented by
Saadi Al-Soudani, Dr. Karl Pfaff, Dr. Achim Dünnwald
General Logistics Systems B.V., represented by Dr. Karl Pfaff

Commercial Register No:
Local Court Bad Hersfeld HRA 863

Sales Tax ID No:
Sales tax identification-No. DE 812802911

Information on Online Dispute Resolution for consumers:

The EU commission has set up an online platform for the online-resolution of disputes ("ODR-platform"). This platform serves as a contact point for extrajudicial resolutions of disputes concerning contractual obligations, arising from online sales or services agreements. Customers can reach the ODR-platform under the following link:

General obligation to provide information under Section 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG)

Senders who contractually make use of postal services of GLS Germany under generally accessible conditions with regard to prices and services (e.g. via GLS ParcelShops, GLS-ONE and GLS App) and their recipients, may call upon the regulatory authority as conciliation body for the settlement of disputes with GLS Germany concerning rights and obligations in the event of loss, theft or damage to postal items or the infringement of their own rights to which they are entitled on the basis of a statutory ordinance under Section 18 of the German Postal Act, if dispute settlement with GLS Germany has previously been unsuccessful. If a consumer calls the conciliation body, GLS Germany is obliged to take part in the dispute resolution procedure. Beyond that, GLS Germany does not to take part in dispute resolution procedures before a consumer conciliation body.

Competent consumer conciliation body:

Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Schlichtungsstelle Post
Tulpenfeld 4
53113 Bonn

To the extent participation is mandatory, GLS Germany will take part in a dispute resolution procedure before this consumer conciliation body.