Parcels are our business
For companies:
If you are running an enterprise, no matter how large or in which sector, we could be the perfect match. The GLS Group connects around 40 countries in Europe and North America. Together with our reliable partners we bring your parcels to your customers worldwide, B2B and B2C.
Flexible, seamless service Europe-wide
That awaits you at the GLS Group. Day by day, we're on the road for you throughout Europe - and we are there for you personally wherever you are.
Your customers can hardly wait?
We bring your parcels to their destination in less than 24 hours within Germany and only 24 to 96 hours Europe-wide. This is what we care for with our well developed street network.
By the way:
The GLS package is a top offer also for you as a private shipper. Try it!
For everyone who loves numbers
Discover some facts and figures about our company in Germany here.
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40,000
We offer reliable, high-quality and individual parcel shipping for c. 40,000 customers. -
68
Parcel distribution is carried out via one central hub and 67 depots. -
9,000
Over 9,000 people work for GLS in Germany.
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6,000
Around 6,000 vehicles transport your parcels every day. -
9.000
Parcels can be sent and collected in over 9.000 GLS Parcelshops and Parcel Lockers.
Current statistics on the number of complaints from 2024
At GLS, the customer is at the centre of everything we do. We handle complaints in a structured manner and take every concern very seriously. By responding quickly and with focus, we continuously work to improve the customer experience.
In the calendar year 2024, the rate of complaints in relation to the total number of parcels delivered was 0.1%. This means that a complaint was filed for only about every 1,000 parcels. The majority of deliveries are made to the satisfaction of our recipients, as confirmed by our regular customer surveys. We record complaints in a structured way and take every single concern very seriously. Our goal is always to respond quickly and in a focused manner, to continuously improve the customer experience and to systematically eliminate errors. The most common reasons for complaints were dissatisfaction with an alternative delivery (if the recipient was not present), with a delivery to a parcel shop or parcel station, or with parcels being left in places not previously agreed.
In 2024, 0.005% of all parcels delivered were damaged and 0.027% of all parcels delivered were lost or stolen.