Useful information for senders

In this section you will find an overview of the most important information for proper parcel shipping via the GLS network. GLS customer service is available to customers every working day from 7:00 to 18:00 +420 567 771 111 .

For safe parcel dispatch

Goods must be sufficiently packed and properly labelled. Packaging should be adequate to the type, weight and robustness of the item being sent.

GLS logistics specialist scanning a label on a parcel using a hand scanner

Parcel labels

Each parcel sent via GLS must be marked with a label with a unique parcel number under which it can be delivered throughout the European GLS network.

person with a tape and a parcel

Packaging tips

A suitably chosen and strong box with enough filling material will guarantee the delivery of goods without any damage to the recipient.

two guys looking at parcels in warehouse

Size and weight restrictions

Parcels in the GLS transport network go through automated sorting processes, therefore they must not exceed the maximum dimensions and weight.


Useful information

For more information please contact our customer service

Contact information: +420 567 771 111