You will benefit from discounted rates customized to your shipping needs. Contact our sales team to start shipping regularly with GLS!

Sure! Ship as guest .

We currently cover Canada from coast-to-coast (some exceptions apply) and are continuing to add new services. For the most up-to-date information on where we are shipping, check out our Points Lists in our Useful documents.

Yes, we offer same-day delivery for an additional fee (depending on the location).

Unfortunately, we do not deliver to PO boxes.

A complete list of dangerous goods accepted by GLS Canada can be found in our useful documents .

GLS Canada does not carry perishable food, but it is possible to transport non-perishable food. In addition, our trucks are heated in the winter to prevent freezing. For a complete listing of what you can ship with GLS, consult our Rules and Regulations in our useful documents.

Please consult our Rules and Regulations in our useful documents .

You can get estimated rates directly through our online platform or contact us if you need additional help.

You can provide additional details when creating a shipment in the special instructions section. Contact us if anything is missing!

You can schedule a pickup here or contact us .

You can cancel a pickup here or contact us .

This depends on the terminal location and destination of your shipment. Contact us and we'll be happy to help!

You will find it in our useful documents .

Track your shipment here !

You sure can! Simply remove the "1" found at the beginning of the tracking number on the MaxPak and enter it here .

Here are a few reasons why your shipment status might not be updating:

• Initial handling: Your shipment is awaiting pick up.
• Missed scans: It is possible we forgot to scan your shipment at one of our checkpoints.
• Technical issues: There might have been some technical issues causing delays in updating the tracking information.
• Non-business days: We do not operate on weekends and certain holidays, if your shipment is in transit during that time, there will not be any tracking updates.

Sometimes, tracking information can take a few hours or even a day to update. If your tracking information is still not updating, here is what you can do:

• Ensure there are no errors in the tracking number you are entering.
• Verify with the shipper to ensure your shipment was picked up by GLS.
• Contact us!

Sometimes, the closest terminal location may be displayed when the shipment is out for delivery rather than the actual city the shipment is destined for.

To estimate the transit time for your shipment, click here !

A tracking number is a unique alphanumeric code assigned to a shipment whether it is an envelope, package, or even a skid.

• A Parcel tracking number will typically have nine characters and sometimes starts with a letter (e.g.: 111 222 333 or A11 222 333).
• A Freight tracking number will typically have nine characters and sometimes starts with two letters (e.g.: 111111111 or AA-1111111).

A GLS tracking number can usually be found under a barcode on the shipping label. We encourage you to contact your shipper to obtain the tracking number. If you have already contacted your shipper, but have not received the information, please contact us !

Contact us and we will send a driver your way to pick up the shipment and deliver it to the right destination.

Let us help! Contact us .

We try our best to deliver complete shipments, but mistakes happen! Keep tracking your shipment here . If you require further assistance, please do not hesitate to contact us !

Yes, as long as the person has the tracking number and a valid ID showing the same address as the receiver.

If you are the account holder, file a claim . If not, please contact the shipper.

If you are the account holder, file a claim . If not, please contact the shipper. Don't forget to take pictures of the damage.

If you are the account holder, you can file a claim . For any other questions regarding the claims process, visit our claims FAQ !

You have up to 60 days to file a claim for damaged items and up to 9 months for lost items.

The current processing time is 2-4 weeks. An email confirmation will be sent once the claim is processed.

You can obtain a proof of delivery on our tracking page with the tracking number as well as the receiver's postal code.

As long as the shipment is not delivered and the request is authorized by the payee, we can change a delivery address.

If you need any assistance, contact us !

If the shipper does not require a signature for delivery, no problem! Our standard level of service is signature required for business deliveries and no signature required for residential deliveries. We will also provide a picture for shipments delivered without a signature. Contact us to make alternative arrangements.

Yes, if the shipment is not already out for delivery. Please contact us and we will request to have this package held for pickup. You will need your tracking number and a piece of identification.

If you know in advance that no one will be available to receive your shipment and that a signature is required upon delivery, contact us . In the event that no one is present when the driver arrives, a door notice will be left with instructions for scheduling a second delivery. There is always the option to pick up your shipment at our terminal too.

Contact us here!

Our standard service is available Monday to Friday. Weekend service is available depending on the location for an additional fee.

Our Customer Experience team will be happy to assist you from 7:00AM-6:00PM EST Monday to Friday.

Find a GLS location !

We're excited that you want to join our team! To view our open positions, click here . For more information on what it's like to be part of the GLS Family, click here .

Visit our online shop !

Click here for this week's fuel surcharge.

To modify your company's address, you can login to your profile here where you will be able to modify your information.

If you wish to modify your billing address, please contact us!